Description
Uncountable is looking for an exceptional account management professional to join our growing team. We’re open to hiring at multiple levels (Account Manager, Enterprise Account Manager, Sr. Enterprise Account Manager, Director of Account Management) and will match level and compensation based on skills and experience.
This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organizations. If you have a proven track record of successful customer engagements and are excited about driving impact in a fast-paced startup environment, we’d love to hear from you.
Experience delivering analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
- Own post-sales success for Uncountable’s customers, driving renewals, expansion, and advocacy.
- Lead implementation projects, manage timelines, and keep both internal teams and customer stakeholders aligned.
- Increase customer engagement through regular check-ins, business reviews, and deep knowledge of customer activity.
- Become a trusted advisor by demonstrating ROI, offering strategic guidance, and ensuring customer success.
- Partner with Sales to design and execute expansion strategies for key accounts.
- Collaborate with Implementation and Product teams to identify improvements to the product and customer journey.
- Act as the “voice of the customer” internally, advocating for customer needs and improvements.
Requirements
We are hiring at multiple levels. While exact expectations vary, here’s a rough guide:
Account Manager - Enterprise Account Manager (2–5 years): Prior experience in customer success, account management, or consulting. Skilled in managing customer relationships and project delivery.
Senior Account Manager (5+ years): Track record of independently managing enterprise accounts and influencing executive stakeholders. Strong mentoring skills.
Director (8-10+ years): Deep experience leading strategic accounts, building executive partnerships, and driving long-term account expansion strategies.
For all levels:
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
Passion for science, chemistry or artificial intelligence
An aptitude for statistics, mathematics
Salary: 100-180K USD + Commission + Equity
Compensation will vary by level and region
Skills Required
- Experience in customer success, account management, or consulting
- Skilled in project delivery
- Outstanding executive presence and communication skills
- Excellent analytical and problem-solving abilities
- Ability to travel 20-30%
What We Do
Uncountable helps the world’s largest manufacturers drive innovation. The Uncountable Platform is an Enterprise-class cloud solution for modern global R&D organizations. Modernize your R&D workflows from disparate, dispersed data sets into an integrated R&D knowledge base. Unearth new learnings with visualization tools, and add predictive capabilities to your R&D toolset.
