Everbridge's customer-focused Account Manager takes ownership of retaining and renewing existing accounts. The AM will develop strategic relationships at multiple levels within customer accounts and maintain a keen understanding of customers’ businesses and service requirements.
The role is essential for the success of Everbridge’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion.
What you'll do:
- Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
- Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
- Effectively expand customer utilization of the products and services via professional services.
- Maintain awareness of the customer environment and promote alternative products or services as solutions.
- Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
- Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
- Proactively schedule regular account reviews with customers.
- Share best practices and help maximize the value of our products and services to the customer.
- Become a recognized expert in the assigned vertical focused customer base.
- Maintain subject matter expertise in Everbridge products.
- Represent understanding of customers' businesses (strategy and operations).
- Consistently and effectively use our CRM, Salesforce
- Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
What you'll bring:
- BS or BA in a relevant field or equivalent work experience.
- 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
- Verifiable history of meeting and exceeding sales quotas
- Demonstrable skills in promoting and maintaining customer satisfaction.
- Superior work ethic and the ability to work independently or as a team.
- Strong presentation, organizational, and planning skills.
- Excellent verbal and written communication skills.
- Solid technical acumen.
- Must be motivated & energetic self-starter.
- Ability to work in a high-paced, results-oriented environment.
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
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What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
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