Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
We are looking for a proactive and customer-focused Account Manager to manage and grow a portfolio of customer accounts. This role is responsible for building strong relationships with clients, ensuring high levels of customer satisfaction, and identifying opportunities to expand revenue within existing accounts.
The ideal candidate will act as the primary point of contact for customers, ensuring their needs are met, and opportunities for growth are identified and developed.
Key Responsibilities
Account Management
- Build and maintain strong, long-term relationships with key stakeholders within customer organisations.
- Develop a deep understanding of each customer's business, objectives, and challenges.
- Monitor account performance and proactively address risks or opportunities.
- Maintain high levels of customer satisfaction and retention.
Revenue Growth
- Identify and develop cross-sell and upsell opportunities within existing accounts.
- Build and maintain a revenue opportunity pipeline across the account portfolio.
- Work towards revenue growth targets by expanding product/service adoption.
Strategic Account Development
- Conduct regular account reviews with customers to ensure value delivery.
- Develop account plans focused on growth, retention, and customer success.
- Collaborate with internal teams (sales, product, support, operations) to deliver the best outcomes for customers.
Reporting & Forecasting
- Track account performance, opportunities, and revenue forecasts.
- Maintain accurate records of customer interactions, opportunities, and account activity.
Skills & Experience
- 2-4 years of experience in account management, customer success, or client relationship management.
- Strong relationship-building and communication skills.
- Commercially minded with the ability to identify growth opportunities.
- Strong problem-solving skills and ability to resolve customer issues efficiently.
- Ability to understand complex customer businesses and translate needs into solutions.
- Experience managing multiple accounts simultaneously.
- CRM experience preferred.
Personal Attributes
- Customer-centric mindset.
- Proactive and solution-oriented.
- Strong organisational and time-management skills.
- Collaborative and able to work cross-functionally.
- Results-driven with a focus on revenue growth.
Top Skills
What We Do
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1100 talented employees located in 11 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
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