Independent account management, manage the market to cash cycle, either for a small client or for a specific product. OR Contribute to sales at bigger customers / strategic sales. Operates within practices and procedures, but may deviate as long as the end results meet standards of acceptability.
RequirementsMaster degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education
Bachelor with broad and deep experience. Experienced in customer account management, preferably in the semiconductor / high tech industry
ResponsibilitiesCustomer RelationshipCustomer Stakeholder Management
*Independent client stakeholder management. Customers at engineering and management level
Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including extending support to engage with customer in case of shortages to execute on system / upgrade demand together with peers.
Support customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders.
Internal Stakeholder ManagementInteraction with peers within ASML. Communication is focused on alignment and coordination. Has a contribution on ERM discussions..
Customer Specific Business StrategySupports the development of customer-specific business strategy and specific account plan for new systems and/or installed based service business. Supports developing an integrated business proposal (VPA) formulation covering all ASML products & services. Supports to obtain internal alignment & approval on business proposals (DST). Supports service business for the Account or Region by preparing strategic Service Road-Map (SRM)
Agreement/Contract Negotiation & ImplementationSupports the negotiations on customer agreements related to New Systems, such as VPAs and SLAs on new systems, or/and the installed base service business, such as SLAs for existing nodes or upgrades, thereby responsible for the preparation of DST meetings. Adjusts contract structure where needed to capture value of over-performance by reviewing IB&S (installed base & service) performance compared to contracts for the assigned account. Negotiates to agreement with customer stakeholders, as needed involving internal senior managers. Monitors and executes VPA and agreements to ensure delivery as planned
Business Plan and Operation Plan ImplementationSupports New Systems business planning (timeline & demand) over 1-2 years. Supports demand for systems and upgrades within the CT and check feasibility with CS before providing to Sales Operations. Supports the execution of VPA and new systems sales and/or installed base & service to ensure on-time delivery.
Supports IB&S business planning (timeline & demand) on the shorter-term (1-2 years), including maintenance, upgrades, and service (e.g., relocations). Supports to show value of upgrades and service products by working with Tech Leadership IB&S and convert these to sales opportunities for the assigned account. Supports the preparation of business case (supported by CSCM and P&D) in case of inventory baseline deviations, highlighting value of the part to customers, and cost to ASML
Represent Voice of CustomersRepresents voice of the customer to the Customer Team. Supports collecting customer requests, identifies opportunities and shares these with the Tech Leadership roles at the CT table. Supports target setting on New Systems or IB&S by providing input to CS&S. Supports customer-specific ESG topics and relevant market regulations for New Systems or IB&S
Revenue and Contribution Margins, Demand and Timeline PlanningSupports Revenue and contribution margin on New Systems and/or Installed Base & Service for assigned account and/or region in responsibility of Customer Team.
Supports Demand and timeline planning for New Systems and/or Installed Base & Service for assigned account and/or region in responsibility of Customer Team
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Master's degree in a technical subject or equivalent experience
- Bachelor's degree with broad deep experience in customer account management
- Experience in semiconductor or high tech industry
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
-
Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
-
Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
-
Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
