Account Manager

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Account Manager in our Medical Billings team at Civica.
At Civica Medical Billing and Collection (MBC), we've been supporting private healthcare practitioners for more than 30 years as the UK's largest specialist provider of billing and collection services. We help over 2,000 consultants, clinics, and hospitals transform their financial operations ensuring accurate billing, maximising revenue, and improving the patient experience.
This is a hybrid role where, after probation and training, the position will have 3 days a week in our Amersham office.
As an Account Manager, you'll be the trusted partner for our clients, managing the complete revenue cycle so they can focus on delivering exceptional patient care. You'll combine strong relationship management with commercial insight to deliver meaningful results, while working in a supportive team that values accuracy, collaboration, and long-term client success.
What you will do to be successful in this role
Key Responsibilities

• Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
• Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
• Identify opportunities to maximise revenue and reduce inefficiencies, supporting long-term client success.
• Guide clients through billing systems and processes, ensuring accuracy, compliance, and efficiency.
• Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
• Support business objectives through administrative and operational tasks as needed

• Experience in account management, billing, or client services, ideally in a target-driven or fast-paced environment.
• Strong communication and stakeholder management skills with the ability to build trust and influence effectively.
• High attention to detail with proven organisational skills and accuracy in data management.
• Resilient and adaptable, able to prioritise and problem-solve under pressure.
• Team-oriented with a proactive approach to achieving goals and supporting continuous improvement
  

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!
✔ Days of Difference - Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions - 5% employer match to support your future.
✔ Income Protection - Up to 75% salary cover for long-term illness.
✔ Life Assurance - 4x salary tax-free lump sum.
✔ Critical Illness Cover - £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance - Fast access to private healthcare.
✔ Health Cash Plan - Claim back physio, therapies & more.
✔ Dental Insurance - Cover for routine & emergency care.
✔ Affinity Groups - Join employee-led communities.
✔ Bounty Bonus - Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.