For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
- In the role of Account Manager, you will be essential in forging substantial connections within the healthcare ecosystem and the legal/financial sectors, utilizing your sales expertise and emotional intelligence. As a cornerstone of a mission-driven organization, your work will directly influence positive outcomes for patients, clinicians, and the broader healthcare community.
Your Role and Responsibilities:
● Account Growth and Relationship Management: Take ownership of existing accounts, ensuring continuous value creation and engagement through life enrichment activities and comprehensive service oversight. Establish feedback loops to communicate service outcomes regularly, fostering deep, lasting relationships.
● Client Acquisition and Expansion: Drive the acquisition of new clients while expanding the footprint within current accounts. Utilize your sales acumen to identify opportunities for growth and increased service provision.
● Community Representation and Networking: Serve as a representative of TheKey in various community settings, including networking groups and events, to elevate brand awareness and foster new client relationships.
● Team Collaboration and Communication: Work closely with internal teams to ensure client needs are met with the highest satisfaction, maintaining seamless communication and coordination.
● Knowledge and Compliance: Maintain up-to-date knowledge of TheKey’s service offerings, requirements, and obligations to ensure compliance and excellence in service delivery.
Ideal Candidate Qualities:
● Experience: Minimum 2 years of sales or account management experience in healthcare, home care, or related fields.
● Skills: Exceptional customer service and sales abilities, proficiency in Salesforce, Zoom, social media, and Google products.
● Attributes: Strong analytical, decision-making, and problem-solving skills, current driver's license with 80% travel willingness, flexibility, adaptability, detail orientation, goal-focused, entrepreneurial spirit, high energy, and a positive attitude.
Success Factors:
● A passion for promoting long-term care services and an unwavering commitment to ethical practices.
● Deep emotional intelligence with a focus on building and maintaining strong relationships.
● Ability to thrive in a dynamic, sales-driven environment, fostering collaboration across teams.
● Proven track record of meeting and exceeding KPIs related to activity, leads, and revenue/client starts.
Physical Requirements:
Ability to travel to referral sources and office locations up to 80% of the time.
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment
Required Skills:
Active and current driver's license in good standing
Salary $83,000 + bonus
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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What We Do
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence. Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients. Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible
