At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1100 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
We’re looking for a client focused Account Manager to join our team in Toronto. This role will play a key part in strengthening relationships with our clients, driving account growth, and ensuring customers realise the full value of Iress’ solutions.
If you enjoy building trusted relationships, identifying commercial opportunities, and partnering with clients to solve real business challenges, this could be the perfect opportunity.
Some of the amazing things you’ll be involved in
Building strong, trusted relationships with clients and understanding their strategy, priorities and challenges
Developing and executing structured account management plans to drive engagement and growth
Managing commercial discussions and revenue opportunities, including forecasting and pipeline management
Driving client retention and identifying opportunities to expand product usage and introduce additional solutions
Acting as the primary point of contact for client projects, feature requests and issue escalation
Partnering with internal teams including product support, client delivery and finance to deliver a seamless client experience
Supporting the rollout and adoption of new product functionality, upgrades and enhancements
Educating clients on new capabilities and ensuring successful adoption of Iress products
Maintaining accurate records of client interactions and opportunities within CRM systems
Managing revenue related client requests, including billing and licensing updates
What you will bring
Experience within the Trading, Market Data, or broader Financial Markets industry, with a strong interest in transitioning into a client facing account management role.
Strong interpersonal and communication skills, with the ability to build rapport and develop trusted relationships with clients or stakeholders.
Proactive problem solving abilities, being able to identify solutions and supporting positive outcomes for clients or internal teams.
A self motivated and organised approach, with strong attention to detail and a willingness to learn.
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Gym membership discounts
Access to learning and development programs through LinkedIn Learning
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
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What We Do
We're a global team of 2,300+ people building software that helps the financial services industry perform at its best.
From the world's most iconic financial services brands to advice firms of all sizes, challenger banks, insurers, investment managers, traders and brokers, more than 10,000 businesses and half a million people use our software to help them perform better and deliver more.
We operate across Asia Pacific, United Kingdom and Europe, North America and Africa. Follow or join the tech crew that's making it easier to love financial services.
