“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
- Retain and develop branch, regional and/or global account(s).
- Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s).
- Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.
Account Manager Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to Account Managers and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center. The scope of responsibility for these competencies may vary based on the type of account manager role (GAM, LAM etc.).
Business Development
Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives. Collaborates to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits. Leverage customer knowledge and relationships to influence positive outcomes.
Customer Management
Continuously builds and maintains strong relationships throughout a customer's business hierarchy in order to understand organizational dynamics, decision-making, and strategic executive alignment leading to trusted partner status. Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers.
Customer Ecosystem Expertise
Develops and maintains knowledge and expertise for respective customer ecosystems including: market and industry intelligence; associated product, service, and vertical knowledge; customer information systems; and supply chain expertise.
Business Intelligence
Develops and maintains Data Fluency combined with effective use of business intelligence tools for: information gathering, processing, and analysis; performance management and improvement; and reporting.
Account Manager-Specific Tasks and Duties
For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Account Management Playbook on insite (internal candidates access only).
QualificationsThis section lists desired skill sets and qualifications for the job and may be edited to the specific job role.
- University / College degree or equivalent business qualifications.
- Minimum 3 years Expeditors experience.
- Proven work experience in business development.
- Knowledge of Expeditors’ products and services.
- Knowledge of required Expeditors’ operating systems.
- Proficient in MS Office and CRM Software.
- Ability to define, develop and document business processes and procedures.
- Strong presentation skills.
- Strong analytical skills.
- Proven problem solving and interpersonal skills.
- Excellent PC skills including word processing, presentation and spread sheet programs.
Expeditors offers excellent benefits:
- Paid Annual and Sick Leave
- Discovery Medical Aid
- Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
- Employee Stock Purchase Plan (ESPP)
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
