Account Manager

Did you know that cyber attacks to Healthcare organizations are on the rise and there's no sign of that slowing? The average cost of protect health information (PHI; the PII of Healthcare) can be 250x more valuable on the dark web and your credit card or social security number? Rope in that Healthcare organizations are laggards to the public cloud and there's a recipe for negative patient outcomes from data breaches like the recent ransomware attack at UnitedHealthcare that prevented pharmacies from delivering critical medications to patients. 

ClearDATA is on a mission to secure PHI in the public cloud for healthcare focused companies. Our team of healthcare compliance, cybersecurity and cloud experts are at the forefront of ensuring that personal data never reaches the hands of bad actors with malicious intent. Healthcare cloud compliance and security is what we do at ClearDATA so our customers don’t have to. 

ClearDATA is on the lookout for an Account Manager. We're in search of someone who embodies curiosity, independence, and self-motivation, flourishing in an entrepreneurial setting. This position offers remote work flexibility. 

What You’ll Do: 

• Shape Customer-Centric Strategy: Build executive-level relationships with key customers to deeply understand their evolving business objectives and industry trends, ensuring ClearDATA's solutions proactively address their long-term needs.
• Drive Strategic Revenue Growth: Define and execute comprehensive account expansion strategies, leveraging cross-selling and upselling opportunities to maximize customer lifetime value and drive sustainable revenue growth.
• Align Solutions with Enterprise Business Outcomes: Guide customers in aligning ClearDATA’s solution set with their broader business transformation goals, regulatory requirements, and IT modernization strategies.
• Strengthen Customer Advocacy & Retention: Develop and oversee strategic initiatives to enhance customer retention, reduce churn, and turnkey accounts into long-term brand advocates through value-driven engagements.
• Influence Executive Decision-Making: Develop and present compelling, data-backed proposals to customer executives and stakeholders, ensuring alignment with business priorities and long-term IT strategies.
• Oversee Full Sales Lifecycle Execution: Provide strategic oversight and leadership in managing complex sales cycles, ensuring seamless execution from pipeline development to contract closure.
• Establish Predictable Revenue Forecasting: Drive accurate forecasting with data-driven insights, ensuring disciplined sales hygiene and proactive pipeline management that aligns with corporate revenue targets.
• Champion Pipeline Growth & Health: Establish and manage a robust pipeline, leveraging analytics to identify bottlenecks, optimize conversion rates, and accelerate deal velocity.
• Standardize Best-in-Class Qualification Frameworks: Implement and refine structured qualification methodologies like MEDDPICC to drive consistency, improve sales efficiency, and enhance deal predictability.
• Optimize Contract & Deal Structuring: Collaborate cross-functionally with finance, legal, and the deal desk to streamline contract negotiations, ensure compliance, and maximize deal profitability.
• Lead Market & Competitive Intelligence: Synthesize market insights, competitive landscape, and customer feedback to inform go-to-market strategies, product roadmap recommendations, and sales execution improvements.
• Expand Market Presence & Business Development: Identify and cultivate high-value opportunities within the territory, leveraging strategic partnerships, demand generation initiatives, and C-suite engagement.
• Drive Integrated Marketing & Sales Alignment: Partner with marketing leadership to create targeted demand generation programs, leveraging customer insights to optimize messaging and lead quality.
• Enhance Thought Leadership & Industry Expertise: Maintain deep domain expertise in healthcare IT, cloud security, and compliance, positioning yourself as a trusted advisor to both internal teams and external stakeholders.
• Bridge Technical & Business Communication: Translate complex technical solutions into compelling business value propositions, effectively engaging both technical and non-technical decision-makers at all levels.
• Collaborate with customers to understand their evolving needs and align our solutions to meet those needs.
• Identify cross-selling and upselling opportunities to maximize account revenue.
• Forecast accurately and adhere to professional sales hygiene. 
• Align the ClearDATA solution set to your customer’s business outcomes, challenges, and technical requirements.
• Communicate our value and differentiation, and build and maintain strong, long-lasting customer relationships.
• Develop and implement customer retention strategies to minimize churn.
• Identify and pursue new sales opportunities within the territory.
• Work closely with the customers to develop and present compelling proposals.
• Manage the entire sales cycle from prospecting to closing, ensuring timely and successful deal closures.
• Build and manage a healthy pipeline of revenue for your territory.
• Accurately forecast business on a weekly cadence.
• Accurately qualify opportunities based on MEDDPICC.
• Effectively partner with the deal desk to ensure proper contract management and execution.
• Leverage Marketing capabilities and relationships to drive demand in your territory.
• Develop a deep understanding of our healthcare IT software and services.
• Be able to communicate technical information effectively to both technical and non-technical stakeholders.

What You Need: 

• Enthusiasm, resilience, and a strong sense of determination.
• A proactive mindset, a genuine passion for helping customers, and the perseverance to overcome challenges.
• Energy to engage with clients, the motivation to continuously improve, and the drive to push past setbacks in pursuit of your goals.
• Cold Calling Experience 
• Prior sales experience in a similar, quota-bearing role selling complex solutions, preferably within the healthcare IT or cloud IT industry. 
• Experience selling to IT departments and understanding their decision-making processes.
• Strong technical aptitude to understand how technology products and solutions can effectively address and solve business problems.
• Knowledge of the entire sales cycle and a strong ability to adhere to a structured sales process.
• Knowledge of Salesforce CRM software and Microsoft Office preferred.
• Excellent communication, interpersonal, problem-solving, and negotiation skills.
• Strong time management and organizational skills. Ability to plan and prioritize important tasks and work with accuracy and attention to detail.
• Positive and energetic phone skills, excellent listening skills, strong written communication, and oral presentation skills.
• Possesses a competitive attitude and strong work ethic and thrives in a fast-paced, high-growth, and matrixed organizational environment
• Bachelor’s Degree or equivalent experience.

What Will Make You Stand Out: 

• Ability to articulate the benefits of cloud and digital transformation in healthcare.
• Experience in Public Cloud Healthcare (AWS, Microsoft Azure, or Google Cloud Platform) Hosting Solutions.
• Experience in technology and SaaS sales.
• Experience in Cyber Security and/or Managed Services.
• Consistent track record of quota overachievement.

Why You’ll Like Working Here: 

• A mission-driven organization helping to protect patient data and outcomes 
• A dynamic company that rewards high performers 
• Be on the cutting edge of new technologies and services at the right time 
• Collaborative team environment that values multiple perspectives and fresh thinking 
• Flexible working hours 
• Medical, Dental, Vision, HSA, Life, and 401(k) benefits 
• Unlimited PTO 
• Stock options 
• Pet adoption leave 

ClearDATA is an EEO/AA employer M/F/V/D