Customer Experience - Account Manager

About Maddox + You

As a member of our Customer Experience Team, your focus will be on delivering on our mission of providing the easiest customer experience in our industry. This is not retail customer service. You will be responsible for managing complex orders for our customers in the commercial-industrial market and will be entrusted with the autonomy to make meaningful decisions that impact customer success. 

Your primary objective will be to drive customer retention by building relationships and ensuring a seamless customer experience. You will become the customer’s primary point of contact after the point of sale. Your daily responsibilities will include, but are not limited to, confirming sales orders, coordinating approval and release processes, responding to emails, answering phone calls, releasing shipments, and providing proactive updates to customers. 

Account management is one of Maddox’s oldest commercial positions, with a proven playbook and strong team, but we are growing rapidly, so adaptability is critical in this role. 

More About You: 

• You enjoy interacting with people and solving logistical and administrative problems. 
• You are autonomous and capable of managing your own time and workflows. 
• You demonstrate excellent written communication skills, including proper grammar and professionalism. A minimum 45 WPM typing speed is required for this role.
• You are comfortable with phone communication and able to think quickly on your feet during conversations. 
• You take your work seriously.
• You enjoy working independently but are capable of cooperating with a cross-sectional team to accomplish your objectives. 
• Your have a high degree of emotional intelligence, allowing you to empathize with customers and resolve conflicts. 
• You are capable of balancing multiple tasks without becoming overwhelmed or sacrificing accuracy.

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Skills & Experience

Experience with account or project management is preferred, but customer service skills can be acquired in a diverse number of fields. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position. 

Pay: Starting $69.6k - $83k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.