Account Manager

Overview

Chronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based analytics and data management solutions, we help many of the world’s largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over $20 trillion of AUM monitored via our solution suite. 

At Chronograph, we get to go “behind the scenes” and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.

The Opportunity

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated, results-oriented, Account Manager to join our Client Management team, who will be responsible for the management of a portfolio of General Partner and Limited Partner client accounts. 

The role will see you retain and grow the client portfolio by building and nurturing strong client relationships, developing a deep understanding of client use cases and developing and executing on retention and growth strategies. This position will report to the Head of Account Management, while working closely with the client services team and engaging with the broader organization. 

This is an exceptional opportunity for a driven, detail-oriented top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm. 

Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our client management function. 

As an Account Manager at Chronograph, you will:

• Establish and foster strong relationships with decision makers and key stakeholders within client organizations
• Understand client use cases with a view of opportunities for use case expansion along with any risk factors
• Develop and implement strategies for client retention and growth
• Lead the negotiations for contract renewals and supplementary service add-on deals
• Identify opportunities for cross-selling additional services to maximize client value
• Lead client engagement sessions, including business reviews, steering meetings and ad-hoc sessions
• Deliver compelling sales demonstrations and presentations that showcase the value proposition of the platform
• Stay informed about industry trends, competitor activities, and market dynamics
• Collaborate with the client management team and broader organization to ensure maximum value is being delivered to clients
• Collate client feedback and work with the product team (as well as others) to ensure that key client requests and requirements are being considered and evaluated for the product roadmap

You will be successful in this role if you have:

• Four (4) or more years of professional sales/account management/client services experience
• Ability to understand complex client use cases and identify strength and risk factors
• Superb written and verbal communication and presentation abilities
• Familiarity with private markets and industry relevant SaaS solutions 
• Ability to quickly adapt to a high-performance environment
• Passion for engaging with clients and building strong relationships
• Commercial aptitude 
• Bachelor's degree

Why Join Chronograph?

We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.

We offer:

• Flexible work arrangements (including remote / in person / hybrid)
• Competitive salary 
• Unlimited and flexible vacation
• Generous health benefits
• Team week events in HQ (Brooklyn, NY) three times annually for all employees
• Fully-paid parental leave
• ...and more! 

Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!

The on-target earnings (OTE) range for this role is expected to be between $125,000-175,000. Actual compensation could vary based on factors including but not limited to experience, skill set and subject matter expertise. The base pay is just one component of the total compensation package for employees. Other additions would include benefits, commission and equity participation.