Account manager

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a proactive and commercially minded Account Manager to support and grow key customer relationships. If you thrive on building trust with clients, identifying upsell opportunities, and delivering value through technology, we’d love to hear from you.

What we are looking for…

We’re seeking an experienced account manager with strong interpersonal skills and a consultative approach to customer engagement. You’ll act as the primary point of contact for a portfolio of strategic accounts, ensuring customer satisfaction while driving revenue growth through upselling and retention.

Location…

This role is based in our Reston, Virginia head office. Some travel to client sites will be expected.

Key responsibilities of the role…

Account Planning & Relationship Management:

• Manage all aspects of assigned customer accounts, including renewals and upsell opportunities
• Build and maintain relationships with key stakeholders and executive sponsors
• Understand customer industry, goals and operations to position value-add solutions
• Develop and execute Account Development Plans and run regular customer meetings

Revenue Growth:

• Identify and pursue upsell and cross-sell opportunities within existing accounts
• Promote new services and products aligned with the customer’s strategic objectives
• Track and forecast account metrics and manage pipeline via our CRM system
• Consistently meet and exceed revenue targets

Customer Success & Retention:

• Act as a customer advocate within Content Guru and coordinate internal resources
• Ensure high levels of satisfaction and deliver value through proactive engagement
• Work closely with Customer Success and technical teams to support customer outcomes
• Conduct regular QBRs and monitor customer sentiment across the lifecycle

Product & Market Knowledge:

• Maintain a strong understanding of Content Guru’s storm® platform and product roadmap
• Share product updates, insights, and recommendations with customers
• Stay informed of developments in the contact centre, cloud, and SaaS sectors

About you…

• Bachelor’s degree or equivalent work experience
• Minimum of 3 years’ experience in enterprise account management, preferably in SaaS
• Proven success managing a portfolio of accounts and delivering upsell/revenue growth
• Experience in IT, telecoms, or contact centre environments desirable
• Skilled in influencing and negotiating with stakeholders at all levels
• Strong communication, presentation, and relationship management skills
• Comfortable using CRM tools to manage pipeline and forecast accurately
• Detail-oriented and commercially aware

About the Company…

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.