The Role
The Account Manager is responsible for maintaining and growing client accounts by providing excellent customer service, resolving issues, and identifying sales opportunities in the senior care sector.
Summary Generated by Built In
We’re looking for an Account Manager (Client Care Coordinator) who would enjoy working for a company that makes a difference in the geriatric population’s lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention and growth of existing accounts, and sales.
The Account Manager (Client Care Coordinator) position is a remote position that includes a combination of field days and home office days.
Job Functions & Responsibilities
- Retention and growth of existing facilities: Sustains rapport with key accounts by making periodic visits – exploring specific needs; anticipating new opportunities.
- Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Identifies sales opportunities by identifying customer needs; identifying new patients in need, forecasting projected business; establishing targeted market share.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Protects organization's value by keeping information confidential
Qualifications:
- Associate’s or Bachelor’s degree preferred
- 3-5 Years previous applicable experience
- Preferred prior work experience within post-acute care, senior living communities, and sales
Additional Qualifications:
- Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
- Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
- Customer service - responds promptly to requests for assistance and strives to continually improve service.
- Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
- Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
- Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
- Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
- Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
- Teamwork - Able to work in team environment.
- Communication - Strong written and verbal communication skills.
- Education of GuideStar ElderCare’s mission & services to our customers.
- Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff.
- Daily Travel with potential for overnight stays
All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact [email protected] for more information. Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.
WHAT MAKES US GREAT
GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. GuideStar Eldercare's mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.
We believe in bringing the highest level of clinical care to the long-term care population. GuideStar is led by CEO and Founder Dr. Steven L. Posar, alongside our clinical team of expert physicians, psychiatrists, gerontologists, neurologists, and psychologists, who work with our clinical staff to find the best possible outcomes for our shared patients. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.
GuideStar is dedicated to rigorous clinical care protocols and exceptional documentation and communication, based on the most up-to-date research and practice. Our dedication is underscored by our own research and desire to educate the greater long-term care industry. Most recently, our research on antipsychotic reduction through neurologic protocols was published in JAMDA in September of 2023. Associations and publications our research has been featured in include: PALTC, McKnight’s, AAGP, OHCA, and AAIC.
GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodations. If you need accommodation please contact us at [email protected]
Top Skills
Excel
MS Office
Outlook
Salesforce
Word
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The Company
What We Do
GuideStar Eldercare's mission is to enhance the quality of life for our patients by easing their suffering while actively promoting their safety, functionality, and dignity. GuideStar Eldercare provides neurobehavioral and psychiatric services to long-term care facilities in Indiana, Michigan, Texas, Kentucky, and Ohio.
