The Role
The Account Manager will manage key customer accounts, drive sales and retention targets, build relationships, and ensure customer satisfaction across the Americas.
Summary Generated by Built In
Position: Account Manager (US)
Location: Fully remote within the Central US. For candidates located near an Acre office (e.g., Austin), hybrid work may be discussed.
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We’re looking for a talented Account Manager (US) to join our Acre Solutions Customer Success team.
In this role, you will:
• Manage key strategic customer accounts across the Americas
• Support post–go-live customers and ensure successful lifecycle management
• Drive results tied to customer goals, team objectives, and business outcomes
This hybrid role requires strong multitasking between sales activities and business-as-usual account management, as well as a passion for relationship building and growth.
What You’ll Do
In addition to the above, your key responsibilities will include:
• Manage a portfolio of strategic accounts across the Americas
• Deliver quarterly and annual sales and retention targets
• Build strong customer relationships and lead key lifecycle touchpoints (onboarding, reviews, renewals)
• Identify and drive upsell/cross-sell opportunities across Acre’s product suite
• Act as the main escalation point and ensure customer satisfaction
• Collaborate with Product and internal teams to prioritise customer requests
• Conduct virtual and in-person business reviews and product demos
• Prepare Scopes of Work for upgrades, integrations, and enhancements
• Forecast upcoming customer projects and coordinate with Delivery teams
• Manage multiple accounts simultaneously with strong organisation and communication
What You’ll Bring
To succeed in this role, you'll need:
• 4+ years of sales or account management experience, preferably within SaaS
• Strong communication, negotiation, presentation, and influencing skills
• Proven ability to manage full sales cycles, forecasting, and pipeline management
• Experience delivering customer-facing demonstrations
• Strong analytical thinking, problem-solving ability, and financial/commercial acumen
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Excellent planning, organisation, and documentation skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Visio)
• Proven ability to translate customer requirements into actionable product needs
• Self-motivated, enthusiastic, proactive, and eager to grow
What’s in It for You
• Be part of a disruptor – help move security forward with a company redefining industry standards.
• Learn from industry leaders – collaborate with top experts driving change in security technology.
• Drive meaningful impact – contribute to innovations protecting organisations worldwide.
• Advance your career – access mentorship, training, and growth opportunities.
• Enjoy competitive rewards – including performance incentives and comprehensive benefits.
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-MR1
Location: Fully remote within the Central US. For candidates located near an Acre office (e.g., Austin), hybrid work may be discussed.
Move Security Forward with Acre
Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.
About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.
Your Impact
We’re looking for a talented Account Manager (US) to join our Acre Solutions Customer Success team.
In this role, you will:
• Manage key strategic customer accounts across the Americas
• Support post–go-live customers and ensure successful lifecycle management
• Drive results tied to customer goals, team objectives, and business outcomes
This hybrid role requires strong multitasking between sales activities and business-as-usual account management, as well as a passion for relationship building and growth.
What You’ll Do
In addition to the above, your key responsibilities will include:
• Manage a portfolio of strategic accounts across the Americas
• Deliver quarterly and annual sales and retention targets
• Build strong customer relationships and lead key lifecycle touchpoints (onboarding, reviews, renewals)
• Identify and drive upsell/cross-sell opportunities across Acre’s product suite
• Act as the main escalation point and ensure customer satisfaction
• Collaborate with Product and internal teams to prioritise customer requests
• Conduct virtual and in-person business reviews and product demos
• Prepare Scopes of Work for upgrades, integrations, and enhancements
• Forecast upcoming customer projects and coordinate with Delivery teams
• Manage multiple accounts simultaneously with strong organisation and communication
What You’ll Bring
To succeed in this role, you'll need:
• 4+ years of sales or account management experience, preferably within SaaS
• Strong communication, negotiation, presentation, and influencing skills
• Proven ability to manage full sales cycles, forecasting, and pipeline management
• Experience delivering customer-facing demonstrations
• Strong analytical thinking, problem-solving ability, and financial/commercial acumen
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Excellent planning, organisation, and documentation skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Visio)
• Proven ability to translate customer requirements into actionable product needs
• Self-motivated, enthusiastic, proactive, and eager to grow
What’s in It for You
• Be part of a disruptor – help move security forward with a company redefining industry standards.
• Learn from industry leaders – collaborate with top experts driving change in security technology.
• Drive meaningful impact – contribute to innovations protecting organisations worldwide.
• Advance your career – access mentorship, training, and growth opportunities.
• Enjoy competitive rewards – including performance incentives and comprehensive benefits.
Join the Future of Security
At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you.
Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-MR1
Top Skills
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The Company
What We Do
We protect what matters to you most with our unique blend of experience, expertise, and industry-leading security solutions.
Acre was founded in 2012 with one goal: to keep people and premises safe in an unpredictable world. We've expanded constantly in the years since, allowing us to create an unrivaled portfolio of security solutions.
Today, we serve a wide range of customers in over 25 countries and play an instrumental role in the development and implementation of global security technology initiatives.
Our single portfolio of on-premises and cloud security solutions gives you everything you need to protect your most valuable assets. From physical access control and visitor management to intruder alarms and video transmission, we’ll build your ideal solution and host it in the way that suits you.
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