Account Manager

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond.

We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission: 

AfterShip powers the post-purchase experience for the world’s fastest-growing ecommerce brands. As we continue to expand, we’re building a new Account Management team focused on helping Shopify merchants unlock more efficiency, revenue, and customer satisfaction through AfterShip’s platform.

As an Account Manager, your mission is to grow revenue within an existing book of Shopify merchants by leading strategic Business Reviews, identifying operational challenges, and driving adoption of products like AfterShip Tracking and AfterShip Returns. You’ll act as a trusted advisor to ecommerce operators, helping them reduce WISMO, streamline returns, improve onsite conversion, and launch new sales channels.

You’ll be joining a new and growing function, where your ideas, playbooks, and creativity will shape the future of how AfterShip supports thousands of merchants across the globe.

This is a remote role with a preference for candidates located in North America, as you will collaborate with teams across the US, Europe, India, and Asia, you may need to join meetings 1-2 times per week outside standard business hours.

What You’ll Do: 

• Own and grow a portfolio of Shopify merchants across GMV tiers, hitting quarterly NRR and expansion targets.
• Maintain strong book coverage through structured, data-driven outbound touchpoints and multi-touch campaigns to drive meetings, product education, and revenue opportunities.
• Lead strategic, consultative Business Reviews by analyzing merchant workflows, KPIs, and priorities (efficiency vs. revenue), recommending the right AfterShip solutions and add-ons.
• Drive product adoption and cross-sell across Tracking, Returns, notifications, branded tracking, automation features, and emerging revenue channels like TikTok Shop.
• Capture customer insights, surface risks/opportunities early, and collaborate cross-functionally to resolve technical or commercial blockers.
• Contribute to building a scalable AM function by shaping playbooks, outbound strategies, creative campaigns, experiments, and sharing best practices.
• Exceed expansion revenue targets with consistent, high-quality outbound coverage.
• Increase activation and adoption across Tracking, Returns, and new features.
• Deliver Business Reviews that drive measurable outcomes (reduced WISMO, higher conversion, fewer return touches).
• Build strong merchant relationships as their go-to advisor for ecommerce and operational strategy.
• Influence playbooks, experimentation, and scalable AM processes.

Who We're Looking For:

• 2–3+ years in sales, account management, or another quota-carrying role, ideally working with Shopify or ecommerce merchants.
• Proven ability to self-prospect, run outbound motions, manage a revenue target, and lead strong discovery conversations.
• Excellent communication, presentation, and cross-functional collaboration skills in fast-paced environments.
• Familiarity with ecommerce operations (shipping, returns, fulfillment, WISMO) and strong CRM discipline (HubSpot preferred).
• Ability to interpret data trends, navigate product complexity, and clearly explain technical workflows.
• Growth-minded and creative, with a habit of testing ideas and building repeatable systems.
• Strong commercial judgment with a consultative, ROI-focused approach to customer problem-solving.
• High ownership mentality with resilience, adaptability, and a strong bias toward action.
  

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

 
Why You Should Join Us: 

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. / We prioritize hiring the right person over hiring quickly. This is an evergreen posting, so timelines may vary depending on when the right candidate is identified.