Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in West Sacramento, CA. The Account Manager role is responsible for ensuring the smooth operation of accounts, for ensuring client satisfaction and revenue optimization by proactively managing the client relationship. The Account Manager role primarily serves as the owner of small to mid-sized account success. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. For this reason, being onsite for the first 90 days of employment is an expectation. After the 90 day period, we have a hybrid schedule of 3 days in the office and 2 days remote. 

Your Responsibilities: 

• Responsible for overall health of assigned book of business 

• Coordinate and execute advanced daily tasks for assigned clients. This could include change management requests, open orders report, JIRA updates and tracking, etc 

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies 

• Perform daily tasks such as job tracking & job reconciliation 

• Generate and provide reports to clients or internal teams as required 

• Monitor open tickets and assist in ticket management and resolution 

• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy 

• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects 

• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools 

• Ensure SLA & quality metrics are being met 

You Must Have: 

• Effective communication skills with the ability to convey information in emails, project collaboration tools, reports & meetings 

• Utilizing analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions 

• Collaborate with internal and external partners. Work together with different teams, sharing information and expertise, to achieve common goals. Foster cross-functional teamwork across various departments 

• Good Interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration 

• Proven ability to perform efficiently under tight deadlines without compromising quality or standards 

We Would Also Prefer: 

• Experience in the banking or credit union space 

The anticipated annual salary range for this position is $68,000 - $70,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. 

About Taylor Corporation 

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.  

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. 

The Employer retains the right to change or assign other duties to this position. 

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.