The Role
As an Account Manager, you will build long-term relationships with customers, understand their goals, and drive mutual value through collaboration with various teams. You will monitor account health, manage renewals, and track metrics to inform strategy.
Summary Generated by Built In
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
Who you are
- You thrive on building relationships that drive real business outcomes
- Naturally curious and proactive — you seek to understand, not just respond
- Calm under pressure, even when juggling multiple complex accounts
- Data-driven and analytical — you think in systems, trends, and patterns
- Empathetic communicator who can meet people where they are
- Motivated by measurable impact, but patient with long-term results
- Energized by helping customers succeed and grow with us
- Comfortable navigating ambiguity and prioritizing what matters most
- Collaborative — you love partnering with Sales, Product, and Engineering
What the job is
- Build trusted, long-term relationships with key customer stakeholders
- Deeply understand each customer’s business goals, challenges, and opportunities
- Identify and execute on expansion opportunities that create mutual value
- Monitor account health and proactively address risks to retention
- Collaborate with Product and Engineering to advocate for customer needs
- Translate product updates into meaningful business conversations
- Manage renewals with a focus on long-term partnership and impact
- Track engagement, usage, and expansion metrics to inform account strategy
Who you’ll work with
- Account Executives who bring new customers into Fulcrum
- Launch Managers who onboard and implement the product
- Product Managers defining the roadmap and building what’s next
- Engineers ensuring reliability and performance for your customers
- Marketing to share customer stories and identify referral opportunities
Salary range & benefits
- $90,000 – $120,000 USD/year + OTE + equity
- 401(k) matching after 90 days — immediate vesting
- Health, dental, and vision benefits
- Wellbeing benefits and perks
- Unlimited vacation policy with required minimums
- Cell phone & internet plan coverage
This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
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The Company
What We Do
Fulcrum is a Software-as-a-Service (SaaS) ERP, MRP, and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability.
