Account Manager

Essential Duties and Responsibilities:

Territory Management:

• Grow sales in the assigned territory along with increasing the profitability of the territory
• Develop sales through seeking appointments and visits with both current customers and new prospects
• Organize the territory’s current customers and prospects by developing a plan for call efficiency
• Develop knowledge of the product lines that the Company represents in the Personal Care industry so that the Account manager has the ability to make presentations to R&D
• Make scheduled sales calls at existing accounts to maintain current business and pursue new business at these accounts through R&D departments, manufacturing, and purchasing
• Properly and effectively manage leads developed by Marketing and Business Development
• Frequent contact with customers and potential customers on all technical and sales issues
• Effectively sell, manage and monitor price increases
• Advise in the configuration and development of new and modified products by helping the customer determine product requirements
• Accurately communicate customer needs and requirements throughout our organization to ensure excellent customer service
• Assist, where needed, in resolution of customer service and/or account receivable issues as deemed necessary by the VP Sales, SVP Sales or General Manager
• Participate in the Company non-conformance process as it relates to customer complaints and/or supplier non-conformance

Strategic Thinking/Planning:

• Carefully and accurately develop opportunities via customer visits and manage those opportunities through the Company’s CRM system.  Further, the Account Manager will update the progress of these opportunities via this system on a monthly basis until the first sale of the product.
• Engage in monthly meetings to review strategies surrounding the customer R&D developed opportunities with the Market Development Manager
• Develop a thorough understanding of the Company’s proper pipeline management so as to ensure continuous new and reoccurring sales revenue flow for all suppliers in designated territory

Report Requirements & Expectations:

• Responsible for meeting/exceeding revenue and profit targets within Account Manager’s territory
• Responsible for follow-up on samples, literature, and written communication to customers
• Meet weekly goals for client/prospect presentations as determined jointly with the VP Sales
• Accurate and timely reporting of visits and customer activity via CRM system
• Complete all other projects and reports that VP Sales or management may require

Other Responsibilities include (but not limited to):

• Maintain a clean and safe working environment at all times
• Understand and adhere to/follow the Azelis Business Management System related department procedures and policies

Competencies:                                               

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills and a good command presence; Participates in meetings.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.  Significant level of experience in running a chemical distribution entity.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.  Has a strong command of margin optimization opportunities within the operation.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.