Account Manager

Note: Hybrid Schedule - Work remotely on Monday, Thursday, Friday, and in-office Tuesday and Wednesday.

About Us

We believe everyone deserves access to the legal care they need. Funded by leading VC firms, Flare (formerly Themis-Tech) leads the way in legal technology.

At Flare, we're transforming how clients and attorneys work together with one goal: to make legal services accessible and transparent. Our B2C platforms embody our vision of intuitive and empowering legal processes. With our comprehensive case management system for attorneys and intuitive case tracking tool for clients, we help attorneys handle cases more efficiently while keeping clients informed at every step of their legal journey. This innovative approach sets us apart, offering a unique opportunity to redefine the legal service experience

Check out helloflare.com for more!

The Role

We’re hiring an action oriented Account Manager to own growth, quality improvement, and more with your own portfolio of attorney partners (“Co-Counsels”) across our national network. You will forge strong relationships across your attorney pool and help your co-counsels not only bring their business to a new level but also provide a completely differentiated legal experience for clients through their expertise and Flare’s unique technology platform.

Our account managers are split into 2 different approaches. One, is focused on a larger volume of attorneys who have smaller individual case counts. This Account Manager helps focus on outliers, overall movements and helping attorneys grow into the next tier. We also have Account Managers who are focused on a smaller portfolio but with larger case volumes; this manager works hand in hand with each attorney by developing strong relationships. Both tracks are equally critical to our mission, and candidates may be placed into either during the hiring process.

In this role, you’ll:

• Own the success of your portfolio, serving as a coach, advocate, and strategist.
• Partner cross functionally with Managing Attorneys and Paralegals to align attorney performance with state needs and broader company goals.
• Embrace an ownership mentality—treating your portfolio like your business and driving measurable results.
• Obsess over the data to unlock even stronger performance 
• Thrive in a startup environment where change is constant and opportunities to build are everywhere.

As a Flare Account Manager, you’ll manage a portfolio of attorneys, but you’re not selling software. Your role is to be a growth driver — building strong relationships that increase case volume, boost client conversion, and maximize client retention across your attorney accounts

What You’ll Do

Portfolio Management & Growth

• Drive attorney performance across volume, efficiency, and quality metrics.
• Develop tailored strategies to help accounts grow, while applying structured interventions to bring underperforming accounts up to threshold.
• Translate performance improvements into measurable impact (e.g., increased client conversions, reduced churn, or time savings).

Performance & State Impact

• Monitor key portfolio metrics (case volume, conversion rates, client satisfaction, etc). Be able to easily speak to the movement within your portfolio with detail and ease
• Run business reviews, set goals, and escalate when needed.
• Collaborate with state leadership (Managing Attorneys, Paralegals) to align account performance with state-level outcomes.

Relationship Management

• Build strong, trust-based relationships with your attorneys, understanding their operations, challenges, and growth objectives.
• Serve as the primary point of contact for your portfolio, providing strategic coaching while holding accounts accountable to expectations.
• Be the attorney cheerleader and celebrate when they have wins but also be there for action oriented guidance when there are learnings / areas of improvement 

Cross-Functional Collaboration

• Work across Product, Marketing, and Operations to surface attorney needs, translate them into business cases, and advocate for solutions that unlock measurable growth.
• Share insights and patterns in solution oriented frameworks from your accounts to drive product improvements and operational efficiency.

Who you are

• Experienced: 3–5+ years in account management, client success, or B2B relationship management (SaaS, marketplace, or professional services preferred).
• Analytical & Impact-Oriented: Comfortable with KPIs and dashboards, and able to connect the dots between actions and business impact.
• Builder: Thrive in ambiguity, embrace change, and get energy from creating structure in evolving environments.
• Problem-Solver: Creative, resourceful, and proactive in identifying solutions across accounts and internal teams.
• Owner: Take accountability for your portfolio’s success and push for results.
• Collaborator: Skilled at working cross-functionally and influencing without direct authority.

Bonus Points

• Experience managing both strategic, high-touch accounts and scaled portfolios.
• Familiarity with the following platforms: Salesforce, Tableau, Slack, Google Workspace, Vonage, Dialpad.
• Knowledge of the legal industry or law firm operations.
• AI-forward mindset: Open to using tools like Google Gemini or other AI to increase efficiency, create resources, or innovate workflows.