Account Manager

Posted 3 Days Ago
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Singapore
In-Office
Mid level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Account Manager will develop and maintain customer relationships, manage revenue growth, and ensure exceptional service delivery by coordinating with various teams across the company.
Summary Generated by Built In
Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 350+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Develop, maintain and measure Expeditors' world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

JOB EXPECTATIONS & KEY RESPONSIBILITIES

  • Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. ]
  • Create and communicate a global strategic business plan in alignment with the customers' and Expeditors' company goals.
  • Penetrate customers' organization structure at all levels, developing relationships beyond the main point of contact at all locations.
  • Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.
  • Improve your personal knowledge of your customers' supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.
  • Initiate value add solutions based on Expeditors service offerings and technology.
  • Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.
  • Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI's, service deliverables and initiatives).
  • Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.
  • Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.
  • Establish and monitor performance standards according to agreed KPI's.
  • Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.
  • Highlight and escalate customers at risk.
  • Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).
  • Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.
  • Ensure customer is properly set up in CRM & customer account according to CHQ expectations.
  • Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.
  • Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.
  • Travel when necessary.
  • Regular 1:1 meetings with CRDM with expectations review

Qualifications

  • University or equivalent business qualifications
  • Minimum 3 years Expeditors' or industry experience
  • Proven work experience in business development
  • Knowledge of Expeditors' product and services
  • Knowledge of required Expeditors' operating systems
  • Proficient in MS Office and CRM software
  • Ability to communicate up and down management hierarchy with equal effectiveness
  • Strong presentation skills
  • Strong analytical skills
  • Proven problem solving and interpersonal skills
  • Charismatic with an ability to connect

Additional Information

All your information will be kept confidential according to EEO guidelines.

 

Top Skills

Crm Software
MS Office
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The Company
HQ: Seattle, WA
15,812 Employees
Year Founded: 1979

What We Do

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

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