Account Manager

Posted 14 Days Ago
Be an Early Applicant
POL
Mid level
Business Intelligence
The Role
The Account Manager will build relationships with VIP clients, develop retention strategies, oversee client communications, and analyze data to enhance satisfaction and value, while ensuring compliance with regulations.
Summary Generated by Built In
Growe is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Perfect for those who aim to:
  • Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;

  • Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;

  • Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;

  • Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;

  • Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;

  • Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;

  • Ensure compliance with all gaming regulations and company policies in every interaction;

  • Represent us at select VIP events, with openness to occasional travel.

Experience you’ll need to bring:
  • Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);

  • Strong analytical mindset and ability to interpret data, KPIs, and customer trends;

  • Upper-Intermediate English (spoken and written) and Fluent Spanish;

  • Proficiency with CRM systems, communication platforms, and reporting tools;

  • Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.
It's a perfect match if you have those personal features:
  • Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;

  • Excellent communication, negotiation, and interpersonal skills;
  • Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;

  • Strong organizational skills with the ability to manage multiple accounts and priorities;

  • Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.

Our clients offer competitive benefits to support your professional and personal growth, including:
  • Health & Wellness Focus;

  • Global Medical Coverage;

  • Growth Opportunities;

  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  • Performance-Driven Rewards;

  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Top Skills

Communication Platforms
Crm Systems
Reporting Tools
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Warsaw
511 Employees
Year Founded: 2019

What We Do

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

We Are Opportunities Unlockers.
Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive.

Grow. Win. Repeat.

Similar Jobs

Atolls Logo Atolls

Account Manager

eCommerce • Information Technology • Wearables
In-Office
Warsaw, Warszawa, Mazowieckie, POL

Hitachi Logo Hitachi

Account Manager

Fintech • Information Technology • Logistics
In-Office
9 Locations
In-Office
Place, Gorlice, Gorlicki, Małopolskie, POL

Airspace Logo Airspace

Account Manager

Logistics • Transportation
In-Office
Warsaw, Warszawa, Mazowieckie, POL

Similar Companies Hiring

Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
108 Employees
Compa Thumbnail
Software • Other • HR Tech • Business Intelligence • Artificial Intelligence
Irvine, CA
60 Employees
Amplify Platform Thumbnail
Fintech • Financial Services • Consulting • Cloud • Business Intelligence • Big Data Analytics
Scottsdale, AZ
62 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account