Build and manage long-term relationships with VIP customers, delivering personalized and exceptional experiences;
Act as the primary point of contact for VIP clients, ensuring proactive communication about exclusive promotions, events, and offers;
Develop and execute strategic retention plans, leveraging data and insights to enhance engagement and loyalty;
Resolve high-priority client issues quickly and professionally, coordinating with internal teams to ensure top-tier service;
Analyze VIP activity and betting behavior, identifying trends and opportunities to improve customer satisfaction and lifetime value;
Collaborate with VIP CRM, BI, Customer Support, and Team Leads to optimize processes and share actionable customer insights;
Ensure compliance with all gaming regulations and company policies in every interaction;
Represent us at select VIP events, with openness to occasional travel.
Proven experience in Account Management, VIP Customer Management, or similar roles (iGaming or Sports Betting experience preferred);
Strong analytical mindset and ability to interpret data, KPIs, and customer trends;
Upper-Intermediate English (spoken and written) and Fluent Spanish;
Proficiency with CRM systems, communication platforms, and reporting tools;
- Customer-first mindset, capable of working flexible hours to support VIP needs and attend events when required.
Charismatic and emotionally intelligent, able to build genuine trust with high-value clients;
- Excellent communication, negotiation, and interpersonal skills;
Proactive, detail-oriented, and results-driven, thriving in fast-paced, high-touch environments;
Strong organizational skills with the ability to manage multiple accounts and priorities;
Motivated by impactful work, enhancing loyalty and retention while driving tangible business growth.
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
Top Skills
What We Do
Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.
We Are Opportunities Unlockers.
Our approach is rooted in identifying potential and unlocking opportunities — whether it’s launching new iGaming brands worldwide or giving our team players a once-in-a-lifetime chance to thrive.
Grow. Win. Repeat.
