Account Manager

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customer's profile, needs and expectations.

• Retain existing business and continuous pursuit of global business development

• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

District Customer Retention and Development Manager

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

• Proper Customer Organization structure in CRM following the company's global standards

• CRM input and management ensuring data integrity at all times.

• Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams

• Set the right expectations internally as well as externally with the customers

• Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers

• Evaluate their usage and quantify their cost savings/cost avoidance

• Utilize corporate approved templates and presentations and customize when necessary.

RETENTION

• Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.

• Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

• Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )

• Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations

• Initiate value added solutions based on Expeditors service offerings and technology.

• Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

• Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations

• Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations

• Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure

• Promote Expeditors marketing activities and customer events

• Schedule regional & international travel when necessary to address global business need and growth potential

• Continuous review of customers revenue report and analysis aimed at identifying "at risk" customers and negative trends

• University or equivalent business qualifications

• Minimum 3 years of experience in the shipping, Logistics or Supply Chain industry, or working in logistics/import export departments of manufacturing companies.

• Experience in business development (Sales skills & techniques)

• Knowledge of Supply Chain Management

• Proficient in MS Office and CRM software

• Presentation and English skills, Chinese Skills

• Management skills

• Strong analytics skills

• Ability to perform and meet KPI requirements

• Problem solving and interpersonal skills

• Ability to connect (relationship management skills)

* Preferred candidates who can communicate in both English and Chinese. CV with clear photo should be sent to us by email to applying for this position.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus