Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
Ready to reach your potential? It’s time to look at Taylor.
Your Opportunity: Venture Solutions is looking for an Account Manager to join our team in Fort Worth, TX or Ardent Hills. The Account Manager role primarily serves as the owner of account success. This position is responsible for ensuring client satisfaction and revenue optimization by proactively managing the client relationship. They are not only expected to manage their account but are also expected to provide leadership and guidance to other team members.
Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. For this reason, being onsite for the first 90 days of employment is an expectation.
Your Responsibilities:
- Oversee industry leading accounts
- Drive the revenue growth within your assigned portfolio
- Develop process improvement for assigned portfolio when needed
- Oversee billing and invoicing processes, ensuring accuracy and timeliness in accordance with client agreements & help with resolving discrepancies
- Reviewing & overseeing job reconciliation data to identify and ensure all issues are addressed
- Generate and provide reports to clients or internal teams as required
- Plan, manage & execute medium to large scale client change requests & projects
- Monitor open tickets and assist in ticket management and resolution
- Accurately provide account planning, forecasting, financial data and project status to organization leaders and business stakeholders in a timely manner
- Use your experience and knowledge to train, mentor and guide your colleagues
- Review and understand job reconciliations, opened and completed client issues, and compiled data to support the client review process
- Plan and conduct clients’ Business Reviews (monthly, quarterly, annually)
- Manage and oversee inventory control and supply chain coordination
- Overseeing all daily client deliverables, ensuring processes for your clients are being completed as expected
- Lead profitability reviews and assist in pricing updates
- Ensure SLA & quality metrics are being met for clients
- Responsible for hosting, coordinating and participating in on-site client visits
- You will work with other departments to coordinate facility tours, hotel recommendations, lunch ordering and any off site entertainment needs
You Must Have:
- 5+ Years of Account Management or mortgage servicing experience
- Effective communication and presentation skills. Having the ability to convey information in emails, project collaboration tools, reports & meetings
- Analytical and critical thinking skills, combined with problem-solving expertise, to identify inconsistencies and contribute to effective solutions
- Excellent interpersonal skills with the ability to coordinate efforts within the team as well as other internal departments with a drive for learning and exploration
- Proven ability to perform efficiently under tight deadlines without compromising quality or standards
- Ability to lead cross-functional teams to meet a common goal
The anticipated annual salary range for this position is $70,000 - $90,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
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What We Do
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do
