About Giga
Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
What you’ll do
We’re seeking a dedicated Customer Support Associate to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations.
Where you’ll work
Houston, TX
Responsibilities
- Own the relationship with a $100M+ strategic account, serving as the primary point of contact and advocate for the customer.
- Diagnose and resolve hardware-related problems in a support environment
- Ensure all projects and deliverables are executed on time, within budget, and at the highest quality standards.
- Partner cross-functionally with engineering, operations, logistics, and leadership to resolve issues and remove roadblocks.
- Lead customer onboarding and implementation processes to guarantee smooth deployment of Giga products.
- Proactively monitor account health and anticipate customer needs before they become problems.
- Provide timely communication, reporting, and status updates to both the customer and internal stakeholders.
- Drive customer satisfaction and retention by building strong, trusted relationships at all levels of the client’s organization.
- Document key account activities, escalations, and resolutions to maintain alignment across the Giga team.
Requirements
- 3+ years of experience in account management, customer success, or client services, preferably in a technical, manufacturing, or infrastructure environment.
- Hands-on experience delivering technical support and troubleshooting for hardware issues
- Demonstrated ability to manage large-scale, complex accounts with multiple stakeholders.
- Strong project management skills, with proven success delivering on-time, high-quality outcomes.
- Exceptional communication and relationship-building skills, both internally and externally.
- Ability to thrive in a fast-paced environment with competing priorities and tight deadlines.
- Bachelor’s degree in Business, Engineering, or a related field.
Bonus points
- Experience working with customers in data centers, energy, or large-scale industrial infrastructure.
- Technical understanding of electrical equipment, transformers, or modular data centers.
- Background in consulting, operations, or customer success at a high-growth company.
Benefits
- Subsidized health, dental, and vision insurance
- Equity (options) in a rapidly growing startup
- 401(k) with 4% employer match
- Unlimited PTO
- Parental leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
- Commuter benefits
- Monthly team onsites where all offices come in–person to collaborate
Pay Transparency
The range provided below is the role’s On Target Earnings ("OTE") range, meaning it includes both the commission / bonus target and annual base salary for the role (if applicable). This salary range may be inclusive of several career levels at Giga and will be narrowed during the interview process based on a number of factors, including the candidate’s experience and qualifications. Additional benefits include 401(k) plan plus subsidized medical, dental, and vision benefits.
Equal Opportunity Employer Statement
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
Top Skills
What We Do
Giga Energy manufactures critical power and cooling infrastructure for commercial, industrial, utility, data center, and renewables customers across the USA. We offer a wide selection of in-stock and made to order equipment including transformers, switchboards, modular data centers, and thermal management infrastructure.
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