The Role
The Account Manager is responsible for managing client relationships, driving customer success, and achieving renewal and expansion targets while ensuring maximum value from the platform.
Summary Generated by Built In
Patsnap‚ is a global, series E, unicorn SaaS platform that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our user-friendly platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle — using our industry leading domain specific AI to generate and validate ideas to bring innovative products to market faster, better and cheaper. More than 12,000 R&D and IP teams use and trust Patsnap to innovate and bring products to market faster.
We have a vibrant and diverse team with offices in Toronto, London, Shanghai and Singapore. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
We’re looking for an Account Manager to join our High Tech & Energy team, though experience in these sectors isn’t required! In this role, you’ll be responsible for driving renewals and expansion within your assigned customer portfolio. You’ll manage your own book of business, taking full ownership of both retention and growth by identifying, negotiating, and closing expansion opportunities directly.
This role is ideal for someone who’s commercially driven, customer-obsessed, and motivated by achieving measurable impact for both clients and the business.
This is a hybrid position in our London, UK office with the expectation to come in once a week on Wednesdays. You are welcome to come in additional days or work fully in office.
What You'll be Doing:
- Manage a portfolio of existing customers, acting as their main point of contact for all account-related matters.
- Drive renewals and achieve quarterly expansion targets
- Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
- Proactively identify upsell and cross-sell opportunities, managing the entire expansion sales cycle end to end.
- Negotiate contracts and close agreements to maximize retention and expansion.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
About You:
- Proven experience managing accounts with measurable renewal or expansion targets (SaaS preferred).
- Strong commercial acumen with the ability to identify and close growth opportunities.
- Excellent relationship-building and negotiation skills.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Comfortable managing multiple stakeholders and delivering under pressure.
- You have strong listening, negotiation and presentation abilities.
- A genuine interest in helping customers innovate and succeed.
What You'll Love:
- Five weeks annual leave and bank holidays
- Additional vacation days based on years of service
- Company-paid community volunteering days
- Paid parental leave
- Private healthcare
- Eyecare voucher scheme
- Private pension
- Cycle to work scheme
- Life Assurance
- Payroll giving
- Hybrid work environment with WFH stipend
- Perkbox benefit scheme
Our Values:
- Integrity: We hold each other accountable for our actions
- Leadership: We lead by example and inspire each other to reach for new heights
- Openness: We are open and honest and share our ideas with care and consideration
- Growth: We are lifelong learners who aspire to improve each day
- Innovation: We seek out new ways to solve problems
- Customer: Our customer is at the center of everything we do. Their success is our success
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
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The Company
What We Do
Founded in 2007, Patsnap is the company behind the world’s leading innovation intelligence platform. Patsnap is used by more than 10,000 customers in over 50 countries around the world to access market, technology, and competitive intelligence as well as patent insights needed to take products from ideation to commercialization. Customers are innovators across multiple industry sectors, including agriculture and chemicals, consumer goods, food and beverage, life sciences, automotive, oil and gas, professional services, aviation and aerospace, and education. To learn more about how Patsnap is improving the way companies innovate, visit www.patsnap.com.
