Account Manager

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:

The Sales Account Manager is a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune-class companies. With a transparent, repeatable consultative sales process, this role achieves impactful outcomes by creating and orchestrating account penetration strategies. The Sales Account Manager anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, serve, and retain customers. Along the way, the Sales Account Manager will enjoy the opportunity to drive professional and financial growth.

This role will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position relies on the ability to build trust, foster relationships, and communicate effectively.

Job Description:

Key responsibilities

• Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience.
• Collaborate with industry analysts and the ecosystem to sell and deliver prescriptive client solutions.
• Maintain the minimum weekly/daily metrics, and ensure quota is met.
• Produce accurate and timely forecasts.
• Uncover key business initiatives and engage new cross-functional buying centers.
• Develop sales opportunities to increase contract value and customer retention.
• Maintain and build relationships with executive-level contacts to understand their business needs and identify new opportunities.
• Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs.

Skills and competencies

• Demonstrate urgency and a sense of purpose.
• Anticipate challenges, adapts to setbacks, and responds well to coaching.
• Adapt communication style to audience needs and listens actively.
• Leverage data and insights to secure support and commitment.
• Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals.
• Pursues continuous learning and embrace diverse perspectives.
• Prioritize work effectively to align with organizational goals and follow standard processes.
• Build trust through consistency, reliability, and strong rapport.

Business scope, impact, strategic contribution and team interaction

• Gain a deeper understanding of Forrester and its operations.
• Develop professional expertise with general guidance for routine tasks and detailed instructions for new challenges.
• Build positive relationships with internal and external stakeholders.
• Complete tasks of moderate scope within established policies and procedures.
• Influence team or project timelines through decisions.

Thought leadership and expertise

• Expand knowledge of the field and company policies to resolve daily tasks.
• Apply domain expertise to address routine responsibilities effectively.

Job Requirements:

• A bachelor’s degree is preferred.
• Some relevant/consultative sales experience.
• Experience selling business services to senior professionals in a highly competitive market would be an advantage.
• The ability and willingness to make cold calls and book meetings.
• Proven experience in a similar role, specifically with account management, achieving quota goals, and managing personal sales strategies.
• Effective presentation, organization, and time management skills.
• A fast learner who is at ease with technology.
• Excellent verbal and written communication skills.

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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].    

Data Protection

The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.

By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.