Account Managers are responsible for holistically managing Cision’s customer relationships from a mid-market brand, revenue, product and renewal perspective. The objective is to retain 100% of revenue across various renewals and products. In addition, Account Managers are responsible for all cross-selling efforts within their account base. A Cision Account Manager will typically manage over 100 customer relationships with the spirit of the role to maximize customer success. Account directors will work closely with executive leadership, direct supervisor and multiple internal partners to ensure these client relationships are cultivated and grown through the highest service levels.
Duties & Responsibilities:
• Responsible for the retention and profitable growth of revenue within assigned customer accounts
• Serve as the focal point of client contact, managing other resources (e.g.,broadcast, Insights, compliance specialists, sales leadership, executive management, billing, contracts, editorial, sales support, customers service, etc.) to ensure the client is well serviced and takes advantage of all appropriate products/solutions
• Advise clients in the areas of message development, distribution, monitoring, and measurement
• Provide expertise and solutions-based selling with the entire suite of Cision products and services
• Meet daily, weekly, monthly performance metrics to drive continued growth in assigned book of business
Qualifications:
• 1-2 years of sales experience focused on growing existing business or new business
• 4-year Bachelor’s degree
• Ability to sell value at all levels over the phone
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription-based product to a diverse customer base
• Proven track record of growing business from an established client base
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Large account management or project management experience
• Proven track record for closing large and mid-size companies
• Communications, public relations or journalism background, preferred
• Ability to adapt, overcome objections, and learn complex solutions
• Experience selling in the PR vertical, preferred
Top Skills
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
