At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Account Manager supports the Account Executive with client retention. They will work independently to solve renewal related issues for existing business to enable the Account Executive to focus on growth opportunities and overall retention. They will be responsible for end-to-end renewal contract process and day to day client needs.
Fundamental Components
Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
Provides constituents with Aetna policy, plan design, benefit changes, and network updates including analysis of impact.
Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
May support plan administration activities, including installation, open-enrollment, health fairs, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. Some support activities could require attainment of state licensure to sell Insurance products.
May assist in constituent training on product and policy questions.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position, and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
Required Qualifications
2+ years of account management experience in the healthcare field.
Proficiency with Microsoft Office Applications and Salesforce.
Must obtain resident insurance license within 90 days of hire.
Preferred Qualifications
Bachelor’s degree in Business.
Exceptional project management skills, problem solving, and attention to detail.
Outstanding written and oral communication skills.
Exceptional relationship-building skills.
Demonstrated planning/organizational skills; ability to work on many issues at once and to prioritize work.
Demonstrated ability to develop strong working relationships with matrix partners to drive deliverables.
Education
Bachelor’s degree or equivalent work experience (HS diploma + 4 years relevant experience).
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/12/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
