Sensor Tower

Account Manager

Reposted 25 Days Ago

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Singapore

Hybrid

Senior level

AdTech • Big Data • Digital Media • Marketing Tech • Software • Big Data Analytics

Sensor Tower cultivates responsibly sourced market intelligence.

The Role

The Account Manager will manage customer relationships in Southeast Asia, drive product adoption, identify upsell opportunities, and ensure client satisfaction.

Summary Generated by Built In

We seek a dynamic Account Manager to own a portfolio of customer relationships across Singapore and the Southeast Asia markets. This role is focused on driving product adoption, providing strategic guidance, and identifying upsell and cross-sell opportunities within existing accounts. You’ll act as a client's partner and advisor, helping them get the most out of SensorTower’s platform while ensuring high satisfaction and long-term retention. This position is ideal for someone proactive, commercially minded, and passionate about customer success in a data-driven SaaS environment.

Hybrid – 2 days in the office / 3 days work-from-home.

What the Account Manager will do:

Manage a portfolio of existing SensorTower customers across Singapore and the Southeast Asia region.
Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers.
Drive product adoption through onboarding support, training, and regular value-based check-ins.
Monitor product usage and client engagement to identify risks and opportunities.
Develop strategic account plans to support retention, expansion, and advocacy.
Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities.
Deliver business reviews, performance analysis, and relevant industry insights tailored to each client.
Maintain accurate customer records and forecasts using Salesforce and other internal tools.
Provide ongoing feedback to internal teams based on customer needs and industry trends

Skills and experience the Account Manager candidate can bring:

Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.
Proven ability to manage and grow a portfolio of business customers, especially in APAC.
Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable.
A substantial advantage is familiarity with SensorTower or comparable tools.
Comfortable working with tools like Salesforce, Clari, and customer success platforms.
Excellent communication, relationship-building, and presentation skills.
Track record of contributing to customer satisfaction, retention, and account growth.

Top Skills

Clari

Salesforce

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The Company

HQ: San Francisco , CA

400 Employees

Year Founded: 2013

What We Do

Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.

Why Work With Us

As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.