What the Account Manager will do:
- Manage a portfolio of existing SensorTower customers across Singapore and the Southeast Asia region.
- Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers.
- Drive product adoption through onboarding support, training, and regular value-based check-ins.
- Monitor product usage and client engagement to identify risks and opportunities.
- Develop strategic account plans to support retention, expansion, and advocacy.
- Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities.
- Deliver business reviews, performance analysis, and relevant industry insights tailored to each client.
- Maintain accurate customer records and forecasts using Salesforce and other internal tools.
- Provide ongoing feedback to internal teams based on customer needs and industry trends
Skills and experience the Account Manager candidate can bring:
- Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.
- Proven ability to manage and grow a portfolio of business customers, especially in APAC.
- Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable.
- A substantial advantage is familiarity with SensorTower or comparable tools.
- Comfortable working with tools like Salesforce, Clari, and customer success platforms.
- Excellent communication, relationship-building, and presentation skills.
- Track record of contributing to customer satisfaction, retention, and account growth.
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What We Do
Sensor Tower cultivates responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy. Our customers use these insights to help them make better business decisions. Sensor Tower data is frequently cited by top-tier trusted media institutions, including the New York Times, Bloomberg, Reuters, CNBC and more, as well as financial and academic institutions.
Why Work With Us
As a globally distributed team that has achieved year-over-year profitability, we attribute our success to both our trusted, innovative product and our talented people. We place a strong emphasis on hiring self-starters who are driven, yet humble, always eager to learn and grow.
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