Responsibilities:
- Identify and close expansion opportunities to maximize revenue from existing accounts.
- Monitor client usage and performance metrics to identify areas for improvement and optimization.
- Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.
- Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.
- Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.
- Maintain accurate and current account and opportunity forecasting within internal sales tools.
- Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.
- Ensure customer satisfaction and retention.
About You:
- 3+ years of experience in an account management role
- Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industry
- Strong understanding of cloud-based technologies and services
- Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Cloudinary:
- Opportunity to work with cutting-edge technology and industry-leading clients.
- A collaborative and inclusive work culture that values creativity, innovation, and diversity.
- Competitive compensation package with performance-based incentives.
- Flexible remote work options and opportunities for career advancement and professional development.
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What We Do
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 50 billion assets under management and 7,500 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction, and increased engagement and conversions. For more information, visit www.cloudinary.com.
