A little bit about us!
At Snoonu, we hold the belief that technology has the power to make anything possible.
Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By
- Be Customer Obsessed - “Focus on the customer and all else will follow.”
- Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
- Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
- Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
- Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
- It's all about people - “Be a team player, together we are stronger.”
As an Account Manager, you will be responsible for managing and growing a portfolio of strategic partners within our food business. This role requires strong stakeholder management, and a passion for delivering outstanding customer experiences. You will collaborate cross-functionally to drive account growth, execute marketing initiatives, resolve issues, and ensure smooth onboarding for new partners.
(Some Of) What You Will Be Doing
- Own and manage a portfolio of key accounts within the food delivery vertical.
- Act as the primary point of contact for partners, ensuring consistent alignment with their business goals and our platform’s capabilities.
- Liaise with internal teams and external stakeholders across multiple locations to drive the growth and success of your accounts.
- Lead the implementation of new projects and initiatives within your portfolio.
- Handle partner escalations effectively and ensure high levels of customer satisfaction.
- Provide onboarding, training, and ongoing support for new partners joining the platform.
- Develop and execute marketing and promotional plans in collaboration with partners.
- Monitor account performance using dashboards and data reports, identifying trends and opportunities.
- Support with day-to-day troubleshooting and problem-solving.
Do you have some of these?
- 3–5 years of experience in eCommerce, FMCG Sector.
- A track record in commercial, client-facing, or account management roles.
- Strong analytical skills and the ability to interpret data to inform decisions.
- Comfortable working in a fast-paced, dynamic environment.
- Strong problem-solving and crisis management abilities.
- Proven experience in B2B negotiations and relationship management.
- Excellent communication, presentation, and interpersonal skills.
- Familiarity with Salesforce or similar CRM tools is a plus.
- Bachelor’s degree in Business, Marketing, Economics, or a related field. A Master’s degree is a plus.
- Proficiency in English (written and spoken) is required.
