Giving retailers the power to own their most valuable asset – their customer relationships.
The Role
Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.
With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success.
Our mission: Enable brick-and-mortar retailers to thrive in a digital world.
Position Summary:
As an Account Manager for Audience Optimizer, this role will spearhead the evolution of retailer advertising from traditional print media to a sophisticated digital platform. This role requires a strategic thinker who can integrate personalization and targeted segmenting into comprehensive digital campaigns. This role will manage the development and execution of these campaigns, focusing on maximizing the incremental Return on Advertising Spend (iROAS) and enhancing consumer engagement through cutting-edge digital strategies.
Strong preference for someone located in CST time zone.
Responsibilities Include:
- Rapidly assimilate Swiftly’s suite of digital products and articulate their benefits and capabilities to clients with persuasive acumen
- Plan and oversee the execution of digital marketing campaigns, ensuring adherence to timelines, creative standards, and data requirements to meet clients' audience targets and business objectives. Leverage inventory planning tools to ensure proposals only offer available inventory
- Act as the primary contact for clients, offering troubleshooting support, implementing creative changes, maintaining campaign momentum, and delivering actionable performance insights and recommendations
- Craft and convey media strategies, including audience targeting and optimization techniques, establishing yourself as a thought leader in media planning to enhance Swiftly’s client relationships
- Develop, present, and implement comprehensive media plans that encompass various digital channels, with an emphasis on innovation and optimization to drive client success
- Collaborate with the sales team to secure client renewals and identify opportunities for new or incremental business, underpinning client retention and growth strategies
- Input all proposals into Salesforce CPQ; push deals through the opportunity stages until the deal is closed won. Maintain product catalog in Salesforce and ensure new products are accurately structured in Salesforce
- Advise on pricing strategies and help develop, maintain, and enforce rate card norms. Participate in deal review for non-confirming deals
- Forecast campaign risk and required adjustments to address performance weekly
- Manage client expectations and advise on the most advantageous spend tactics to garner the highest campaign performance. Upsell on winning strategies and develop successful renewal strategies
- Lead the planning and execution of multi-channel digital campaigns, including paid and organic search, social media across platforms like Facebook, Instagram, and emerging channels such as TikTok
- Utilize advanced programmatic spending strategies to target users based on demographic data and loyalty to home stores, integrating video content where effective
- Oversee regular campaign performance reviews, presenting metrics such as impressions, views, clicks, likes, ROAS, iROAS, and in-store visitation to stakeholders
- Collaborate with data analytics teams to refine campaign targeting using geo-targeting and "instant segments" to engage consumers during in-store shopping experiences
- Serve as the primary liaison between clients and internal teams, ensuring timely communication and campaign alignment with client expectation
- Align with product on customer experience, usability and new enhancements
- Facilitate and present campaign wrap up reporting, integrating data from 1st and 3rd party reporting systems and summarizing in eloquent readouts
- Other related duties as assigned
Required Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field
- Minimum of 3 years of experience in digital marketing, with extensive expertise in developing media plans, managing multifaceted digital advertising campaigns, and advising and executing detailed optimization recommendations
- Ability to engage clients quickly, develop rapport, and maintain relationships
- Proficient in the latest digital advertising platforms and analytics tools, with an emphasis on programmatic advertising and performance metrics analysis
- Exceptional communication and persuasive skills for client interfacing and stakeholder management
- Leadership and collaboration skills, fostering team success and contributing to a dynamic work environment
- Experience with retailers or with retail media
- Previous work in digital transitions for retail or related sectors
- Self-starter, autonomous worker and team player
Preferred Qualifications:
- Advanced degree in a relevant discipline
- Certifications in analytics and advertising platforms such as Google Analytics, AdWords, or their equivalents
- Strong strategic planning capabilities, with a firm grasp of digital marketing innovations
#LI-Remote
Working For Swiftly
We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment.
Every Swiftly employee:
-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment
-Takes ownership of their domain from the ground up, from inception through deployment to customers
-Leaves their ego at the door and ensures the best idea leaves the room
-Is always experimenting with new technologies and learning new skillsets
If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you.
Equal Opportunity Employer
Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
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The Company
What We Do
Swiftly is a leading provider of technology and solutions for retailers worldwide. Founded in 2018, Swiftly offers innovative solutions that drive engagement and enable retailers to own the digital relationship with their customer. Swiftly’s Retail Tools, Mobile Platform, Analytics and Insights, and Retail Media Network are integrated into a unified platform, which enables retailers to accelerate sales and build loyalty while empowering brands to reach more shoppers and amplify campaigns reaching more customers by using their own 1st party data. Trusted by hundreds of iconic brands, Swiftly is democratizing the retail industry and giving retailers the technology they need to compete in today’s crowded marketplace.
Why Work With Us
We’re building a culture where personal and professional growth drive business growth. Make an impact on customers and community, work with cool technology and build things that impact millions of customers every day.
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