Account Manager

Job Posted 13 Days Ago Reposted 13 Days Ago
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Plano, TX
Hybrid
Senior level
AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software
Where local is big time.
The Role
The Indirect Account Manager role focuses on enhancing customer satisfaction, driving revenue growth, and managing client relationships, requiring strategic execution and data analysis.
Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a dedicated and customer-focused individual to join our team as an Indirect Account Manager. In this role, you will be responsible for enhancing customer satisfaction, growing account revenue, and be customer facing. Your goal is to deliver strategies and execution of business opportunities and exceptional customer experiences. If you are passionate about delighting customers and ensuring long-term satisfaction, we want to hear from you.
Responsibilities
• Responsible for prospecting, selling, developing, and expanding the client base • Drives new and incremental revenue ideas with Account Executives• Monitors and evaluates competitive offers and activity • Integrates knowledge of business and functional priorities• Acts as a key contributor in a complex and crucial environment• Lead cross functional projects and shares expertise• Performs both transactional account management as well as organic new business development• Applies data and business casing to identify audiences grow opportunities• Connects key decision makers at the key agency and client level• Maintains up-to-date customer and prospect records as instructed and participates in development of sales forecasts• Provides feedback and suggestions to management regarding new product additions and existing product definition• Completes required documentation and reporting for the proper processing of contracts, RFP's and business growth opportunities• Prospects, sells and drives growth• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Qualifications
• A minimum of 5 years' experience in Telecommunications, preferred Sales, Marketing or Business Development
• Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record• Bachelor's degree preferred• Demonstrated ability to meet and exceed revenue goals. • Demonstrated ability to develop relationships with clients. • Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers. • Ability to research, prepare and deliver client proposals and presentations for Account Executives when required • Excellent communication skills, both written and verbal. • Experienced computer skills to include the full MS office suite • Strong knowledge of Salesforce.com
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Top Skills

Microsoft Office Suite
Salesforce

What the Team is Saying

Person1
Erin
Manager, Talent Brand & Events
“Opportunities are really endless at Optimum and our family of brands. We are comprised of multiple brands covering telecom, news, ad tech and more. Our roles vary from corporate to engineering to on air talent. We have a career path for most!“
Erin
Bobbie
Samantha
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The Company
HQ: Long Island City, NY
9,000 Employees
Hybrid Workplace
Year Founded: 1973

What We Do

We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.

We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.

New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.

Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.

Why Work With Us

Optimum is a family of brands covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!

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Optimum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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HQNew York, NY
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Bethpage, NY
Flagstaff, AZ
Greenville, NC
Lubbock, TX
New York, NY
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Plano, TX
Scott Depot, WV
St. Joseph, MI
Tyler, TX
Learn more
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