About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Position Summary:
Brentwood Service Administrators, a leading third-party administrator (TPA) specializing in workers' compensation and liability claims, is seeking a dedicated and dynamic Account Manager. This role is responsible for maintaining and enhancing client relationships, overseeing new business implementations, supporting the RFP coordination process, and managing contract renewals. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to work collaboratively across departments to ensure client satisfaction and business growth.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, ensuring exceptional service and satisfaction.
- Build and maintain strong, long-lasting client relationships through regular communication and strategic planning.
- Address client inquiries and concerns promptly, providing solutions that align with company capabilities and client needs.
- Conduct regular account reviews and performance evaluations with clients.
New Business Implementations:
- Oversee the onboarding process for new clients, ensuring smooth and efficient implementation of services.
- Collaborate with internal teams, including claims, finance, and IT, to establish customized service plans.
- Develop and manage implementation timelines, ensuring all milestones are met.
- Provide training and support to clients on systems and processes.
RFP Support:
- Assist the RFP coordinator in preparing responses to prospective client requests for proposals.
- Collaborate with internal departments to gather necessary data and documentation for proposal submissions.
- Ensure all RFP responses are completed accurately and within specified deadlines.
- Participate in proposal presentations and follow-up discussions with prospective clients.
Contract Renewal Process Management:
- Lead the contract renewal process, including negotiations, amendments, and finalization of agreements.
- Work closely with legal and finance teams to ensure compliance with company policies and industry regulations.
- Conduct financial and service performance reviews to support renewal discussions.
- Identify opportunities for upselling additional services during the renewal process.
Qualifications:
- Bachelor’s degree in business administration, risk management, or a related field preferred.
- 3+ years of experience in account management, client services, or a related role within the insurance or TPA industry.
- Strong knowledge of workers' compensation and liability claims administration.
- Excellent interpersonal and communication skills, both written and verbal.
- Proven ability to manage multiple projects and deadlines simultaneously.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong analytical and problem-solving abilities.
Preferred Skills:
- Experience in TPA services and client implementation processes.
- Understanding of contract negotiation and management principles.
- Ability to work independently and collaboratively within a team environment.
- Familiarity with industry regulations and compliance requirements.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities.
- Flexible work environment.
Join Brentwood Service Administrators and be part of a team dedicated to delivering top-tier workers' compensation and liability claims solutions to our valued clients. Apply today!
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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What We Do
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 16,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4 billion in revenue in just over ten years.
Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Additionally, Acrisure is committed to making an impact in our communities by giving back, as seen by our partnerships with Helen Devos Children’s Hospital and UPMC Children's Hospital.
Discover more at www.Acrisure.com.
