At AKQA, the Client Service team handles every facet of our relationship with clients, ensuring an unwavering commitment to exceptional outcomes. With profound empathy for client contexts, customers and aspirations, they're the ultimate brand advocates and experts in identifying new opportunities for growth.
As an Account Manager, you will work closely with the Account Director to oversee project progress and manage client relationships. You are responsible for ensuring the successful delivery of projects, addressing client needs, and contributing to the growth of our clients’ businesses. By collaborating with cross-functional teams, you will help drive business value for multiple clients while maintaining strong stakeholder engagement.
ROLE REQUIREMENTS
Revenue Achievement Focus:
- Identify upselling and cross-selling opportunities in collaboration with the Account Director and broader Client Service team.
- Develop and implement strategies to maximise revenue and expand the scope of services for existing clients.
- Track and report on business development activities, providing insights and recommendations to leadership.
Project Management:
- Coordinate end-to-end project execution, ensuring on-time and high-quality outcomes.
- Define project scope, objectives, and deliverables in collaboration with the Account Director and internal teams.
- Proactively identify and mitigate project risks, resolving issues swiftly to keep deliverables on track.
Client Relationship Management:
- Serve as a key point of contact for clients at the project level, addressing their needs, concerns, and goals.
- Work with internal teams to propose solutions and strategies that align with clients’ business objectives.
- Provide ongoing updates to clients and maintain regular communication to foster trusted partnerships.
QUALIFICATIONS & CHARACTERISTICS
- Experience: 3–5+ years in a client-facing or project management role, ideally working with Japanese large enterprises.
- Communication Skills: Proven ability to engage, influence, and build trust with mid to senior-level stakeholders.
- Language Proficiency: Strong Japanese language skills are required; English proficiency is a plus but not mandatory.
- Leadership: Demonstrated ability to motivate teams and drive projects toward successful outcomes.
- Mindset: Proactive, solution-oriented, and eager to identify new opportunities for client business growth.
We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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What We Do
The imaginative application of art and science.
AKQA is a design and communications company that employs 2,200 professionals in 29 studios across five continents. Awarded two Cannes Lion Grand Prix’s in 2019, and recently named by Gartner and Forrester as one of the world’s leading experience design and innovation agencies.
