At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Reporting to the Senior Team Leader- Fuelcard Account Management, the Fuelcards Account Manager will be responsible for managing a growing portfolio of existing and lapsed fuelcards accounts whilst delivering improvements in service levels and volume and gross margin.
Key Responsibilities:
- Responsible for improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with guidance from Management.
- Provide timely designated reports and information as required by larger customers.
- Carrying out regular customer surveys regarding department performance and account management
- Point of contact for customer complaints.
- Ensure KPI’s are achieved
- Work collaboratively with colleagues throughout the WFL UK Ltd business.
- Deal with queries, and exhibit the highest standards of customer service at all times.
- Ensure KPI’s are achieved (calls, litres, duration.)
- Maintain appropriate level of product and system expertise, including knowledge of products, procedures, service and systems.
- Embrace a health and safety focused culture..
PERSON SPECIFICATION (BACKGROUND AND SKILLS):
Essential Skills
- Account Management experience
- Strong computer skills (Word, Excel, Outlook)
- Strong interpersonal and communication skills
- Ability to work effectively within a team and independently
- Be experienced in building relationships to secure repeat business
- Have the ability to work using your own initiative
- Have the ability to build professional relationships with a wide range of customers.
- An ability to drive business forward.
#WFL
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What We Do
Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy. For more information, visit https://corp.worldkinect.com.
