Account Manager

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Job Title: Account Manager - Hospitality

Position Overview:

We are looking for an Account Manager for Fiskars Group’s “Vita Business Area” (with a portfolio of brands such as Wedgwood, Waterford, Royal Doulton, Royal Albert) who will be responsible for implementing, promoting and selling of the company’s Premium to Luxury product portfolio into the Hospitality sector and to deliver growth within an assigned sales territory to meet set objectives. You will work closely with multiple brand teams to deliver growth and maintain excellent customer service and support, where needed. In addition you will support with the development of new business opportunities both locally and nationally whilst building existing relationships with distribution partners.

Key Responsibilities:

• Visit existing and new customers to maximise opportunities to achieve brand awareness and revenue targets set.

• Create and develop business opportunities within the UK within Hospitality, B2B and Interior design companies.

• Drive brand executions from across the Fiskars portfolio within your sector.

• Negotiate sales deals within given parameters and conclude sales orders to meet revenue targets.

• Responsible for delivering the targeted sales and KPIs; monitor sales volume, revenues, and expenses. Maintain customer database (CRM) effectively.

• Agree on terms and conditions within limits of company guidance and ensure they are adhered too.

• Provide sales leads, customer feedback, and information on competitor activity to appropriate contacts within the company.

Requirements:

• 3-5 years in a role with similar responsibilities preferably within the hospitality or related industries

• Experience of managing and developing client relationships

• Experience in project management, client servicing and sales

• Excellent communication and interpersonal skills

• Experience in working within a team in a pressured time sensitive environment

• Ability to manage own time effectively

• Knowledge of ceramics/crystal products and competitors

• P&L understanding

• Competent with creating and delivering business plans

• Ability to build business cases for investment opportunities (marketing, fixtures, POS etc)  

• Excellent IT skills, specifically in Excel, PowerPoint and Outlook and CRM tools

• Excellent commercial and numerical acumen

• Flexible to travel across the UK to meet client and business needs, attend trade shows if required.

• A critical eye for detail and a desire to see a task through

• An enquiring and analytical mind

• Full clean driving licence

What we can offer you:

• Competitive salary including bonus scheme

• Company Car

• Free onsite gym (accessible 24 hours a day, 7 days a week)

• Flexible holidays

• Staff discount within the World of Wedgwood and on products within the Fiskars Group brand portfolio

• Pension scheme

• Employee Assistance Programme

• Bike to work scheme

How to Apply:
If you are a driven and customer-focused professional with a passion for the hospitality industry, we would love to receive your application.

Last day of application:

2025-04-25

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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs like onsite gym and cycle to work scheme.

Employee Support: Life happens, and we’re here to support you. We offer employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Other benefits: Free onsite parking

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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