Account Manager

Posted 10 Days Ago
Be an Early Applicant
Bayan Lepas, Barat Daya, Pulau Pinang
Entry level
Logistics • Transportation • 3PL: Third Party Logistics
The Role
The Account Manager is responsible for developing and maintaining corporate accounts, ensuring customer satisfaction through efficient logistics solutions, managing data for quarterly business reviews, and implementing cost-saving strategies throughout the operations.
Summary Generated by Built In

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

  • Continually seek improvement in procedures and services to create more efficient and cost effective operations.
  • Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings).
  • Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
  • Manage schedule of global QBRs when applicable. Consolidate data from global QBRs.
  • Involve Branch Managers or Key Department Managers in the QBR process.
  • Facilitate communication amongst all key contacts and all related Expeditors contacts.
  • Facilitate cooperation and positive working relationship with 3rd party vendors
  • Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

  • Maintain all account rates and tariffs.
  • Keep rates fresh and manage yields on a monthly basis.
  • Coordinate RFQs and rate requests.
  • Ensure the branches file ATS and advise TLI number.
  • Distribute rate information as needed within the Expeditors network timely.
  • Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
  • Ensure branches are maintaining / updating DLSOPs.
  • Make sure all Expeditors branches are aware of account key contacts in their location. 
  • Email distribution backed with quarterly conference calls are the preferred method.
  • Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
  • Establish and direct all reports required to evaluate Expeditors performance.
  • Establish target performance metrics with the account.
  • Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
  • If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
  • Assist with collections on past dues over 30 days.
  • Provide assistance in resolution of regional claims and disputes.
  • Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

  • Continually search for and implement cost savings for your client by improving processes and eliminating waste.
  • Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
  • Identify opportunities and keep Teamsell updated accordingly.
  • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

  • Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
  • Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
  • Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
  • Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
  • Ensure advanced notice of service irregularities.

Qualifications

  • University / College degree or equivalent business qualifications with 4-5 years working experience in logistics industry.
  • Ability to define, develop and document business processes and procedures.
  • Excellent PC skills including word processing, presentation and spread sheet programs.
  • Demonstrated customer service skills, project management skills, problem-solving skills, and proven interpersonal skills.
  • Good knowledge of computer and MS Office applications.
  • Good command of written and spoken English.

Additional Information

Expeditors offers excellent benefits:

  • Group Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
The Company
HQ: Seattle, WA
15,812 Employees
On-site Workplace
Year Founded: 1979

What We Do

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.

We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.

To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​

Similar Jobs

Arrow Electronics, Inc. Logo Arrow Electronics, Inc.

Account Manager

Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
Penang, Georgetown, Timur Laut, Pulau Pinang, MYS
22000 Employees

Arrow Electronics, Inc. Logo Arrow Electronics, Inc.

Account Manager

Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
Penang, Georgetown, Timur Laut, Pulau Pinang, MYS
22000 Employees

Arrow Electronics, Inc. Logo Arrow Electronics, Inc.

Senior Field Applications Engineer

Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
Penang, Georgetown, Timur Laut, Pulau Pinang, MYS
22000 Employees

Arrow Electronics, Inc. Logo Arrow Electronics, Inc.

Account Managers / Sales Managers

Cloud • Enterprise Web • Hardware • Information Technology • Internet of Things • Robotics • Semiconductor
Penang, Georgetown, Timur Laut, Pulau Pinang, MYS
22000 Employees

Similar Companies Hiring

OTR Solutions Thumbnail
Transportation • Logistics • Fintech • Financial Services • Cloud
Roswell, GA
277 Employees
Coupa Software Thumbnail
Software • Logistics • Information Technology • Generative AI • Fintech • Business Intelligence • Analytics
San Mateo, CA
3529 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account