The Account Manager is responsible for managing already existing accounts and looking for opportunities to grow Medstreaming’s market share through upsell and cross sell strategies. They also create market opportunity analysis in the assigned base of accounts for additional products to sell and work with marketing to create sales campaigns around the opportunity identified. By overseeing a portfolio of assigned customers, the Account Manager can develop and establish relationships with customers and coordinate actions needed to maintain customer satisfaction as well as grow our share of the customer’s technology portfolio.
Account Managers also answer client queries and identify new potential problems or issues. In this role, they will liaise with cross-functional internal teams including dispatch, customer care, and technical support departments to improve the entire customer experience. This allows us to monitor customer experience and maintain, preserve or improve customer satisfaction.
General responsibilities:
- The Account Manager will have assigned list of customers – keep client records updated and accurate in company CRM tools
- Analyze opportunities for each customer to increase their portfolio of Medstreaming solutions
- Utilize the company CRM tools to plan and record activities and campaigns to create interest in additional Medstreaming workflow solutions
- Establishes daily, weekly, or monthly calls with the customer to maintain client satisfaction and create new upsell opportunities.
- Ensures timely escalation / resolution of client issues
- Will maintain notes of all interactions with the customer in the company CRM solution to ensure a historical record of interactions between Medstreaming and the client
- Responsible to generate weekly, and monthly reports of their activity and pipeline movement to the Account Manager’s territory plan
Qualifications and education requirements
- Advanced degree (BA, BS) in related field or equivalent experience
- Minimum of 5 years of experience in vascular and cardiac ultrasound
- Demonstrated success in a client management role
- Preferred skills
- Cardiovascular non-invasive/invasive PACS experience
- Experience managing clients via account management software (salesforce CRM)
- Ability to recognize opportunity and create action items to pursue to seize such opportunity
- Desire to achieve ever higher client satisfaction in your assigned accounts
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
