Account Manager

WHO WE ARE

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by barbers in 3,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

As an Account Manager, you will drive revenue growth within SQUIRE's existing customer base by identifying and nurturing upsell opportunities through an outbound sales motion. This position is responsible for recognizing customers who could benefit from SQUIRE’s comprehensive product portfolio and working with them to identify and activate additional solutions that would drive value to this business.

REPORTS TO

VP, Customer Onboarding and Growth

JOB DUTIES AND RESPONSIBILITIES

• Conduct outbound prospecting activities to generate new business opportunities on existing customer accounts through various channels, including phone, email, and social media
• Partner closely with the Onboarding and Success team to develop profiles of current customers and their specific business model, challenges and opportunities, ensuring a thorough and complete understanding of customers’ current usage of SQUIRE tools
• Present complementary products to create deeper adoption, articulating the value proposition of the SQUIRE platform and educating them on how we can help solve their business challenges and create growth
• Increase overall MRR (Monthly Recurring Revenue) and retention rates of SQUIRE’s active customers through the upsell motion
• Collaborate with the Product team to inform roadmap decisions based on customer behaviors, challenges and feature requests
• Create referrals through relationship building with current customers




The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

REQUIREMENTS AND QUALIFICATIONS

• 3+ years experience in a Sales quota-carrying role
• Demonstrated experience with full cycle sales or upsell motion to generate a full pipeline of qualified leads
• Demonstrated success in converting prospects into satisfied customers
• Ability to take a genuine, empathetic approach to understanding customer needs and identifying pain points
• Strong organizational skills with keen attention to detail and a focus on effective processes
• Proficiency with standard corporate productivity tools (Google Suite, Slack, Zoom) as well as CRM tools (Salesforce, Salesloft)

WHAT WE OFFER

• Base salary ($65,000) + Variable Compensation ($45,000 - Uncapped)
• New hire stock grant
• 100% employer paid medical/dental/vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies

Interview Accommodations

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to [email protected] and someone on our team will respond to your request.

EEO Provision

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay Transparency Nondiscrimination Provision

SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify Participation

SQUIRE participates in E-Verify. Learn more about E-verify here.