Account Manager

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

About the role

At Talabat, the role of the Account Manager will play a key role in managing and nurturing successful relationships with our partner restaurants. You will be responsible for ensuring the success and satisfaction of our partner restaurants through driving growth, operations, and content for your assigned portfolio.

Key Responsibilities

• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

• Ensure menu quality index, price parity, vendor funded deals, and drive affordability

• Building new commercial relationships by renewing the existing contacts through offer

• renegotiating, preferred partnerships, and upselling to new profitability levers

• Own full performance of your portfolio, from sales performance, to in-store operations, to

• marketing and growth strategies, and providing every-day support

• Maintain a regular cadence of in-person meetings with all your partners in your assigned portfolio. 

• Provide excellent and proactive reporting to partners on performance. 

• Negotiate and acquire restaurants on different ads products to help boost their growth. 

• Ensure daily, weekly, and month targets are on track and with your team lead to ensure constant portfolio growth.

• Maintain granular reporting on your portfolio’s performance. 

• Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs

• Automate and digitalize vendor experience by pushing for vendor portal adoption, self service and self booking through talabat vendor dashboard

What did we order? 

• Have a passion for sales 

• 3-4 years of experience, ideally in sales, account management, or related experience. 

• You excel in a transactional deal cycle

• High level of ownership and dedication. 

• You show creative sales tactics to engage with the prospect