Account Manager

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing.  

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 500M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company.  

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

About the team and what we’ll build together

As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie’s key accounts. Partnering with various departments, you will help drive cohesive, operational, and strategic activities for the client, under the direction of the Sr Client Services Director. 

How you will make an impact   

• Manage and own day-to-day operational processes and excellence with client, driving results by working with internal teams to determine timelines and ensure accurate and on time delivery.   
• Partnering with clients and client teams to understand solutions and associated scope of work; championing business needs for everyone to rally around, supporting solution questions from with business systems analysts.
• Works closely with client to plan enhancements and development requests, through estimates and feasibility of timing, to coordinate quarterly. 
  • Tracking progress, providing executive reviews to client and internal stakeholders
• Work and align with business systems analysts to actively negotiate business requirements with clients to manage scope of work and expectations of delivery timelines. 
• Represents the voice of the client and Kobie’s business to ensure alignment with Kobie’s delivery and product teams.
• Field and manage incoming client requests, determine feasibility with internal delivery teams and manage client expectations and priority accordingly in conjunction with internal teams.
• Evaluate client needs, review requirements and discussion solutions and feasibility of projects, including estimates and timeframes with internal teams, to present back to the client.
• Manage client expectations, following processes for all requests, enhancements, and roadmap projects through team alignment and commitments, ensuring client’s needs are met.
• Partner with subject matter experts to review client business and technical platform requirements and ability to translate between business and delivery teams.
• Coordinate administrative details such as budgeting, forecasting, invoicing, etc. 
• Accountable for financial and retainer tracking against estimates, actuals and presentment to client through an ongoing basis.
• With support from the Sr Client Services Director, work with internal subject matter experts to understand client's industry, competitive landscape and how Kobie can drive the program forward.
• Prepare agendas, meeting notes, presentations, and other client communications and correspondence. 
• Manages and ensures client financial invoices are accurate, reconciling potential discrepancies, and partnering with internal accounting team.
• Oversee management of partnership integrations, while working with internal partnership and product teams on new redemption ventures to expand client optionality.
• Manage monthly Service Level Agreement (SLA) Reporting.
• Lead marketing operations projects, aligning support with client requests to ensure campaigns are executed on time.
• Conduct Quarterly Business Reviews with client, coordinating efforts with internal SMEs, providing insight, strategic thought leadership, and growth opportunities.
• Partner with internal delivery teams, overseeing process improvements, compliance requests, including monthly client oversight review meetings.

What you need to be successful

• Bachelor’s degree in marketing or related field.
• 5+ years of experience, in the marketing or loyalty industry.
• 3-4 years of experience in technical project management, business analysis or product management. 
• Understanding of general marketing principals is a must, email, or digital marketing experience a plus.
• Experience in Financial industry is a plus.
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment. 
• Technical acumen – the ability to apply marketing and analytical concepts to the technology that will drive desired results.
• Ability to partner with subject matter experts and internal team members to document and explain platform requirements, options, and solutions.
• Familiar with development life cycle and agile methodologies.
• Ability to work with cross-functional delivery capabilities (understand multiple workstream and interactions across marketing campaigns, data warehouse and analytics, partner integrations, etc.), with the ability to drive coordination across all identified projects.
• Project management and planning skills. 
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet.
• Ability to partner with subject matter experts and internal team members to document and explain client requests that range from campaign planning to platform requirements, options, and solutions.
• Confident and clear verbal + written communication and presentation skills.
• Proactive in contributing ideas and in anticipating client/team needs.
• Outcome driven, with excellent organizational skills and strong attention to detail.
• Resourceful, solutions-focused attitude that adapts well to change. 

Our teammates are at the heart of everything we do 

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie’s competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career. 

Kobie a place for all

We don’t just accept differences – we embrace, share, and celebrate them! 

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.   

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.