Responsibilities
- Manage a dedicated portfolio and delivering of about 800 customer’s visit per year fully
documented in CRM
- Deliver net turnover and any other sales targets, taking corrective action when result materially deviates from expected
- Definition of merchant’s contract conditions (within the guidelines received) and deliver
of account specific contractual obligations
- Improve merchants knowledge and expertise with our services
- Improve and maintain good relationships with local stakeholders (Customs, Airports, Tax authorities)
- Mixture of farming and hunting (85/15)
Main KPI’s
- Maximize TFS business
- Document in CRM all merchant’s specific information and activity done
- Business Statistics analysis, presentation, discussion and action
- Action plans and store visits in line with company segmentation model
- Proactive contribution to current projects
Competencies
- Genuine sales talent with strong results orientation, passion and determination to reach sales targets
- 3-5 years of sales experience, experience in selling services (e.g. financial/payment services) preffered
- Business contacts of benefit Skills
- Self-motivated, customer focused, and target driven
- Good customer relationship and management
- Negotiation skills
- Priority planning
- Problem solving attitude
- Knowledge of MS Office products
Qualifications and education requirements
- Completed academic study or proof of similar qualification
- 3-5 years of sales experience
- Experience in retail or financial services is additional plus
- Knowledge of payments (especially acquiring) is preffered
- Know-how and preferably network in B2B, payment and retail
- Fluent Croatian and English language - both verbal and written
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
