Join Aya Healthcare, a winner of multiple Top Workplace awards!.
The Account Manager will focus on reactivating and managing relationships with previously inactive client accounts by reintroducing our healthcare staffing solutions. Through a combination of high-volume outreach, creative engagement techniques, and dedicated account management, the Account Manager drives business, ensures client satisfaction, and identifies growth opportunities. The role requires strategic relationship-building skills and a commitment to delivering high-quality staffing support to meet client needs proactively.
Who We Are:
We’re a $10+ billion dollar, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
Responsibilities:
- Proactively cold call to re-engage stagnant client accounts through targeted outreach, reintroducing our full range of products and services to drive renewed business opportunities
- Leverage both traditional and creative approaches to connect with new contacts within existing client accounts, expanding our presence and promoting our healthcare staffing solutions effectively
- Consistently generate qualified client leads through a high volume of targeted calls and emails, contributing to a robust pipeline of potential business within existing accounts
- Monitor and report on all engagement activities, client account statuses, and revenue generated, ensuring data-driven insights support strategic decision-making
- Serve as the primary account manager for reactivated clients, providing dedicated support to ensure client satisfaction and proactively identifying growth opportunities
- Actively monitor client needs, service usage, and feedback, maintaining high engagement levels and a commitment to exceptional service quality
- Ensure the satisfaction of client facilities by proactively addressing their staffing needs with efficiency, responsiveness, and a commitment to high-quality service delivery
- Continuously generate client leads using high volume calls and emails
- Cultivate and maintain valuable relationships with clients
- Strive for continuous improvement and career advancement
Required Qualifications:
- Bachelor's Degree (direct industry experience or top sales experience can be substituted)
- Proven success in a metrics driven environment
- At least 3 years as a top producer in a sales position
- Client centered mentality and passion for customer service
- Ability to relate to a variety of people and sustain meaningful relationships
- Strong motivation to achieve results and meet goals
What We Offer:
- Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Celebrations! We hit our goals and reward ourselves. Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
- Unlimited PTO — we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be $36.05 hourly, which equates to $75,000 plus commission plan.
Aya Is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply. Please click here for our EEO policy.
What We Do
Aya Healthcare creates exceptional experiences – for their clinicians, their corporate employees and the healthcare facilities they serve. For healthcare facilities, Aya delivers a robust suite of software and services to manage the procurement of contingent labor. Aya’s platform provides access to one of the largest sources of contract clinicians in the country which improves efficiency, increases quality and reduces costs for healthcare systems. For travel nurses, Aya delivers the best experience in the industry and allows access to the widest base of travel assignments in the United States.
