Account Manager

The Account Manager (AM) at GuideStar Eldercare (GSE) has a primary role of vertical sales (Heads in Beds initiative) within GSE's existing, contracted long term care facilities. The AM additionally manages the implementation of GSE services with newly contracted facilities and addresses any issues concerns and questions facilities may have regarding GSE services. A customer service-oriented position, the AM will build relationships with existing customers while performing audits, educating facility staff, scheduling clinical visits, and assisting with marketing outreach and presentation to facilities when requested.

Job Functions & Responsibilities

• The AM agrees to work as reasonably scheduled by Company.
• Primary function of this role is to meet vertical sales goals established within the Heads in Beds (HIB) initiative. Autonomous field sales (growing referrals), independent decision-making, and building relationships with clients.
• Must have reliable transportation between home and all assigned facilities in sales region.
• Manages the implementation of GSE services with facility sites.
• Provide education to facility staff regarding the referral process as well as informational materials.
• Support clinician-facility interactions and serve as liaison; introduce providers to key facility personnel and expediate the onboarding (including facility walk-thru) and support of clinical providers with administrative issues encountered in facilities (passwords, EMR access, etc.).
• Develop client service improvement strategies in conjunction with GSE regional, clinical, marketing, and operations management/teams. Lead the implementation of such strategies.
• Serve as primary GSE contact with facility staff. Maintain up-to-date records of facility contacts. Perform soft surveys of customer satisfaction. Track and trend client issues to identify patterns that require process improvement.
• Services provided by the AM shall be performed almost exclusively at independent and distinct facilities (i.e. nursing homes and assisted living facilities). Travel by car may be required daily, of which overnight stays may be approximately 5-10%.
• Meet established monthly vertical sales goals for Heads in Beds initiative.
• Performs audits to identify patients within facilities who are eligible for GSE services. Consult with long term care facility staff to strategize and implement a referral plan.
• Maintain and grow relationships with staff at client facilities.

Physical, Mental & Environmental Demands

• Motion Requirements
• Must be able to drive an average of two to four (2-4) hours daily between home and all assigned work facilities. Ability to drive in the dark is required. Must be able to transition between stationary positions and moving about facilities. May occasionally need to position self to reach items under or behind desks. Opens and closes doors. Often operates a laptop. Occasionally climbs stairs. Occasionally moves or transports supplies weighing up to 10 lbs.
• Constantly communicates with facility staff, clinicians and GSE corporate office (marketing, clinical leads, scheduling). Engages in audits and in person conversations. Must be able to exchange accurate information in these situations. Must be able to perceive information displayed on device monitors from short distances. Must be able to identify and understand information on road signs.




• Work Environment
• Encounters weather of all types and seasons while driving to assigned facilities. Ability to drive in the dark is a requirement. When not driving, this position works in a temperature-controlled facility. The noise level in the work environment is usually quiet to moderate. The passage of employees and patients through the work area is average and normal.




• Mental Demands
• Able to understand direction and adhere to established procedures for sales and marketing within the GSE Model. Must express or exchange ideas and meaning with employees. Needs to adapt well in the face of workplace stressors such as traffic, customer service complaints, schedule changes, changes in strategic direction, competing priorities of high significance to the successful function of the company. Able to consistently demonstrate adaptability and flexibility in the midst of quickly changing priorities.

Experience

• High School diploma or GED equivalent (required). Bachelor’s degree in Social Science/Social Work (preferred).
• 1-3 years of proven successful field sales experience OR 1-3 years of experience in an administrative role at a long-term care facility.
• Proven ability to work autonomously with little direct supervision.
• Extremely detail oriented.
• Excellent proficiency in customers service and sales.
• Organized and resourceful. Excellent time management skills. Ability to multi-task.
• Adaptable and flexible with work priorities.
• Deadline driven individual with a strong work ethic.
• Available for remote work or facility events some evenings and weekends.
• Dynamic individual with excellent written and verbal communication skills.
• Proficiency with MS Office suite of products, especially Word, Excel, and PowerPoint.
• Abel to effectively and professionally communicate with individuals at all levels of GSE or client organizations.
• Able to pass background testing, including motor vehicle record review and drug screening.
• Valid driver’s license
• Active auto insurance policy
• Must have reliable transportation to convey you to facilities within your assigned region reliably and without reasonable limitation.

All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact [email protected] for more information. Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.

WHAT MAKES US GREAT

GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. GuideStar Eldercare's mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.

We believe in bringing the highest level of clinical care to the long-term care population. GuideStar is led by CEO and Founder Dr. Steven L. Posar, alongside our clinical team of expert physicians, psychiatrists, gerontologists, neurologists, and psychologists, who work with our clinical staff to find the best possible outcomes for our shared patients. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.

GuideStar is dedicated to rigorous clinical care protocols and exceptional documentation and communication, based on the most up-to-date research and practice. Our dedication is underscored by our own research and desire to educate the greater long-term care industry. Most recently, our research on antipsychotic reduction through neurologic protocols was published in JAMDA in September of 2023. Associations and publications our research has been featured in include: PALTC, McKnight’s, AAGP, OHCA, and AAIC.

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodations. If you need accommodation please contact us at [email protected]