Account Manager

Posted 10 Hours Ago
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Higashi, Sapporo, Hokkaido
1-3 Years Experience
Artificial Intelligence • Healthtech • Information Technology • Other • Analytics
The Role
As an Account Manager, you will enhance client satisfaction by managing relationships and supporting the sales of scientific journals and digital solutions. Your role includes understanding client needs, implementing account strategies, ensuring Salesforce accuracy, evaluating market feedback, and participating in trade shows.
Summary Generated by Built In

Are you experienced with Direct Consultative sales for B2B business?
Do you you enjoy selling a portfolio of journals for research purposes?
 

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. Known for our ScienceDirect prodcuts, we do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
 

About the Role

You will partner with your accounts, calling on key stakeholders to measure and improve the client satisfaction of our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products.
 

Responsibilities

  • Achieving overall revenue targets for a portfolio of scientific journals and other digital solutions to Research facilities and libraries
  • Understanding client needs in a consultative approach. Translating into realistic propositions and packages in support of the company sales strategy.
  • Formulating focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies. Devising and implementing account strategies to address differentiated needs at all levels of accounts.
  • Conducting annual account planning and execution (jointly with Account Manager where required). Ensure Salesforce is always up to date.
  • Gathering, monitoring and evaluating competitor information and providing market feedback to the business to enhance product development and Go-To-Market strategy. Including Providing market feedback to enhance product development for a more customer-focused product.
  • Participating in trade shows and conferences, with agreed outcomes.


Requirements

  • Experience in consultative B2B sales
  • Able to operate on an operational, tactical and strategic level.
  • Have an interest in research and science, although such experience is not a requirement
  • Be self-motivated and driven and love building relationships with multiple internal and external stakeholders. (e.g. senior levels)


Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working for you

We know that your wellbeing and happiness are key to a long and successful career.


About the Business
 

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

The Company
0 Employees
On-site Workplace
Year Founded: 1880

What We Do

Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.

Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems.

Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.

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