Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2,2bn annual revenue and over 795,000 active customers.
Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business, bringing the best possible operational economics, consumer experience and service to our partners. Since 2017 we have signed agreements to provide our unique e-commerce solution to a number of the world’s largest grocers, including the following retailers in the Europe Region: Groupe Casino (France), ICA Gruppen (Sweden), Auchan Retail ( Alcampo (Spain), Auchan (Poland)), Bon Preu (Spain), Morrisons (UK), and Ocado Retail (UK).
The Business Growth Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partner.
We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability.
This role is based in Barcelona, Spain and requires travel to Ocado offices in the UK and the Partner’s offices on a periodic basis.
What will you be doing?
Your main mission will be to help our Partner grow their online business, whilst also supporting the Account Director in achieving the overall Account Goals.
- Partner Growth:
- Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes
- Leveraging data to provide regular reporting to internal and external stakeholders that highlights key trends and opportunities to improve growth
- Delivering actionable recommendations partners can implement within their organizations to support growth
- Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilizing these features to drive their goals.
- Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
- Account Development:
- Develop, update and own partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation
- Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
- Support the account Director on relationship matters, including partner satisfaction, escalations, profitability
- Support the account Director in pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation
- Ensure that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs
What are we looking for?:
- Languages: Fluency in English and Spanish essential. Native/fluent in Catalan will be a big plus. Other European languages desirable (French, Polish or Swedish)
- 5+ years of proven track record in one or several of the following fields:
- Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).
- Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.
- Hypergrowth start-ups or scale-ups
- Familiarity and passion for data-driven marketing, consumer insight, and ecommerce
- Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV
- Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance
- BA/BSc degree in a business management or technical field or equivalent practical experience desirable. MBA from a Top University will be a big plus.
- A highly analytical skill set, able to use data to drive insights and recommendations for partners
- Ability to create strategy with imperfect information to deliver business goals.
- Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability
- Strong communication and presentation skills, comfortable presenting to and influencing external partners and senior audiences, particularly within an international context
- Natural relationship builder, able to build effective and trusted relationships with partners
- Self-starting, able to identify and pursue areas of opportunity in a new environment
- A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth. Up to date on the industry, digital platforms, and changes as they roll out
- Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls
- Professional and/or student international experience will be a plus
Please let us know in your application if you need any special adaptations for the selection process. At Ocado Group we adapt our selection processes to our candidates.
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What We Do
When our journey started, we were all about changing the way people shop for groceries. Nearly 20 years later, we’re a FTSE 100, client-focused business that provides services, technology, and automation to grocery e-commerce businesses around the world.
