About Okendo
We believe happy customers make the best marketers.
That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love.
Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value.
Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 12,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Position Summary
To be successful as an Account Manager, you should demonstrate excellent interpersonal skills, knowledge of CRM software, the ability to manage multiple tasks at once, superior customer skills, strong business acumen, and adept problem-solving skills. A successful person in this role will have the ability to meet with customers as a dedicated contact. The Account Manager will foster favorable relationships with existing customers, prepare new quotes, manage the upsell cycle process, prepare upsell reports, and manage the upsell pipeline.
The Account Manager will be assigned an existing contact list to develop relationships, sell enhancement services and new business product offerings. Core responsibilities include maintaining client relationships, overseeing the upsell process, generating incremental expansion opportunities, and acting as the primary point of contact.
How you'll create impact:
Drive Expansion Revenue
Be A Strategic Partner to Merchants
Industry, Product, and Company Knowledge
Operations: Maintain a high operational standard by adhering to SLAs and by keeping an eye out for operational improvement. Maintain expansion pipeline hygiene.
What we need from you:
- Experience: You have 3+ years experience in an Account Manager or Customer Success Expansion role
- Expert in managing forecasts and achieving goals
- Track record of compelling data-backed storytelling and recommendations
- Be structured in your processes and diligent in your end-to-end management of an opportunity throughout the deal cycle
- Have both the ability to build rapport with strong communication but also with listening skills, and a proactive attitude.
- You understand a merchant’s pain points & strategic goals and translate this into an optimization plan & tailored conversation centered on key Okendo features & benefits
- Contributes to a positive team culture by representing company values with your team and external clients.
- Data-backed and validated compensation strategy
- 401k matching
- 100% employer-paid coverage of employee health insurance
- Comprehensive dental and vision coverage
- 4 weeks of PTO; carryover allowed
- 11 holidays
- Sick, bereavement, and jury duty paid time off
- 12 weeks of Paid Family Leave
- Feedback driven culture
- Exposure to the biggest and best ecommerce brands globally
- Work remotely in the USA or from a local WeWork
What We Value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
Follow Us:
Why Okendo?
This is an opportunity to join a high-growth startup backed by some of the top investors in the world. You will have the opportunity to participate in the creation of a top-notch Customer Success function from the ground up!
What we value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
Follow Us:
What We Do
Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.
