Account Manager

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Role Summary

Our account managers are responsible for developing the business through restaurant partnership and maintaining a long-term relationship. They would handle profitability, growth, advertisement sales, operations, menu quality, promotions, negotiations of various existing and new services provided by talabat as well as other special account management ad hoc projects as per standards set. All this will be managed through data driven insights, industry knowledge, in-house research and development to ensure the growth of our partners.

What’s On Your Plate?

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share

• Own full performance of your portfolio, from sales performance, to in-store operations, to marketing and growth strategies, and providing every-day support

• Assist in the resolution of operational issues and development of robust plan by collaborating with various internal departments 

• Ensure menu quality index, price parity, vendor funded deals, and drive affordability 

• Optimize the restaurant content (minimum order amount, Delivery time)

• Building new commercial relationships by renewing the existing contacts through offer renegotiating, preferred partnerships, and upselling to new profitability levers 

• Upselling new services to our existing restaurants such as logistics as a service, tPro, and various loyalty programs 

• Automate and digitalize vendor experience by pushing for vendor portal adoption, self service, and self booking through talabat vendor dashboard

• Cultivate unique solutions through data and analytical tools

• Maintain accurate records of all sales and prospecting activities including:

• Revenue generated 

• Revenue lost 

• Ad revenue performance 

• Monthly performance reviews 

• Affordability 

• Vendor portal adoption 

• Self service and bookings

Qualifications

What Did We Order?

• Bachelor’s Degree within Business Administration or any other related field 

• Minimum of 3+ years’ experience within Sales

• Negotiation Skills

• Ability to meet deadlines and be flexible in working

• Fluent in both languages Arabic and English

• Communication skills (Written and Verbal)

• Data analytics and visualization

• Excel Skills