Account Manager

| Randolph, NJ, USA | Hybrid
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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a dedicated and customer-focused individual to join our team as an Indirect Account Manager. In this role, you will be responsible for enhancing customer satisfaction, growing account revenue, and be customer facing. Your goal is to deliver strategies and execution of business opportunities and exceptional customer experiences. If you are passionate about delighting customers and ensuring long-term satisfaction, we want to hear from you.
Responsibilities

  • Responsible for prospecting, selling, developing, and expanding the client base
  • Drives new and incremental revenue ideas with Account Executives
  • Monitors and evaluates competitive offers and activity
  • Integrates knowledge of business and functional priorities
  • Acts as a key contributor in a complex and crucial environment
  • Lead cross functional projects and shares expertise
  • Performs both transactional account management as well as organic new business development
  • Applies data and business casing to identify audiences grow opportunities
  • Connects key decision makers at the key agency and client level
  • Maintains up-to-date customer and prospect records as instructed and participates in development of sales forecasts
  • Provides feedback and suggestions to management regarding new product additions and existing product definition
  • Completes required documentation and reporting for the proper processing of contracts, RFP's and business growth opportunities
  • Prospects, sells and drives growth
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services


Qualifications

  • A minimum of 5 years' experience in Telecommunications, preferred Sales, Marketing or Business Development
  • Bachelors degree preferred
  • Demonstrated ability to have met and exceeded revenue goals.
  • Demonstrated ability to develop relationships with clients.
  • Strong problem solving and decision-making skills and the ability to interpret and utilize research to develop and support solution-based programs for customers.
  • Ability to research, prepare and deliver client proposals and presentations for Account Executives when required
  • Excellent communication skills, both written and verbal.
  • Experienced computer skills to include the full MS office suite
  • Strong knowledge of Salesforce.com


At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: New Jersey

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Technology we use

  • Engineering
  • Product
  • People Operations
    • GolangLanguages
    • JavaLanguages
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    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQuery UILibraries
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    • DockerFrameworks
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    • Next.jsFrameworks
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    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • JIRAManagement
    • Microsoft TeamsCollaboration
    • SmartsheetProject Management

What are Optimum Perks + Benefits

Optimum Benefits Overview

Medical, Dental, Vision and more
Paid Time Off
Tuition Reimbursement
401K with company match
Product benefits (within company footprint)
Pet Insurance, Life Insurance, Legal support, and more

Culture
Volunteer in local community
One Volunteer Day Annually to be used for a volunteer event of your choice!
Partners with nonprofits
Altice USA has been a long-time supporter of FIRST Robotics, fostering STEM skill development by sponsoring high schools teams and regional competitions throughout our service area.
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Some meals provided
Onsite office parking
Altice USA employees have access to parking at our office locations.
Recreational clubs
Professional Development
Job training & conferences
Altice USA offers its employees access to development during their career journey which includes opportunities to attend job training and industry conferences.
Tuition reimbursement
Promote from within
Mentorship program
Continuing education stipend
Altice USA is proud to offer educational assistance, up to $5,250 annually!
Customized development tracks
Personal development training

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